Endnotes
Charles Fishman, "Whole Foods Is All Teams," Fast Company (April– May 1996), pp. 103–109.
Joseph Nocera, "I Remember Microsoft," Fortune (July 10, 2000), pp. 123–131.
James C. Collins and Jerry I. Porras, Built to Last (New York: Harper-Business, 1994).
Gail Meredith, "Breaking Down Barriers," iQ, pp. 510–514.
Michael LeBoeuf, How to Win Customers and Keep Them for Life (New York: Berkley Publishing Group, March 1989), pp. 13–14.
Martha McNeil Hamilton, "Blockbuster Branches Out," Washington Post (September 19, 2000), pp. E1, E7.
Michael Arndt, "The Industry Will Pay for United's Deal with Pilots," BusinessWeek (September 18, 2000), p. 52.
Nanette Byrnes, "The New Calling," BusinessWeek (September 18, 2000), pp. 137–148.
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