37. Work Like Walton: Talk to Everybody
Sam Walton, founder of Wal-Mart, the number-one retail company in the world, traveled around the country continually visiting his stores. His goal? Gather information from every and any source. Walton talked to store managers, cashiers, stock clerks, and customers. He queried them about the issues, concerns, and problems they felt affected store success and customer satisfaction. Exceptional leaders identify the need to lead by talking to everybody. They create the best map possible by using everyone and anyone as a source of information.
Improve your skill to "work like Walton" by first analyzing the groups you talk with now. You probably have regularly scheduled meetings and informal discussions with ...
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