32. Clarify the Action-Results Connection
Master leaders know that expectations may not be met because people do not clearly recognize the connection between their behaviors and the outcomes those behaviors produce. Some people have good intentions. They fail to meet expectations because they do not know what specific behaviors are needed to accomplish a task. Also, some simply do not expect that their actions can create negative results because they do not fully recognize the action-results connection.
Clarify the behavior-outcomes loop. Draw a diagram that links a list of specific actions with the results they create. Demonstrate how action A creates result B. Ask people who do not seem to understand the action-results connection to explain ...
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