40. The Law of Empathy
Leaders are sensitive to and aware of the needs, feelings, and motivations of those they lead.
Leaders have high levels of “interpersonal intelligence.” They are constantly aware of the thoughts, feelings, and possible reactions of others to the things they do and say. They take time to think about the effects of their decisions on their people before they make them. They recognize that how people feel will largely determine how well they perform.
Leaders are good listeners. They listen carefully to what others say and they seek to understand what is being said between the lines. They are open to feedback from their people, and they are willing to change their decisions based on new information. They are flexible rather ...
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