O'Reilly logo

The 10 Laws of Trust by Stephen M.R. Covey, David A. Kaplan, Joel Peterson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

LAW

4

MEASURE WHAT YOU WANT TO ACHIEVE

PRESIDENT HARRY TRUMAN FAMOUSLY kept a sign on his Oval Office desk that read THE BUCK STOPS HERE! What most people don’t remember is the other half of the message: The side facing the president read I’M FROM MISSOURI. A native of the Show-Me State, Truman knew that when you’ve been entrusted with power, you’re accountable for how you use it. That meant “showing” results—and never passing “the buck.” Harry Truman made accountability a political brand.

Trust grows when expectations are unambiguous. People need to know what winning looks like and where they stand on the path to victory. Trust comes with a scoreboard, with clarity around how results will be measured. Having no gauges is a setup for confusion. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required