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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich

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chapter nineteen What We Have Here Is a Failure to Communicate…Clearly

“Good communication is as stimulating as black coffee, and just as hard to sleep after.”

—Anne Morrow Lindbergh

You need to use powerful and positive language about what you will do and the attitude you expect from others.

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