“Show me how a person is measured and I’ll show you how he will behave.”
Bobby Keller had been working as a grocery checkout clerk for the better part of a year, halfway through his senior year of high school and up to the time a number of his former schoolmates were heading off to college. He was joking with a couple of them while sliding bar-coded goods across the scanner as he ignored the customer across from him.
Gladys, the clerk supervisor, came over and slid a “Lane Closed” sign across the end of his lane. “Hey, I didn’t know I was due for a break. I’ll come out and shoot the breeze with you guys.”
“It’s not a break. I want a word with you, Bobby.” She went back to her usual spot beside the ...