You are previewing Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love.
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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

Book Description

Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision and values actually work!

Whether you’re on the front line, in an office, or running the show, you’ll see how to: 

     •  Replace dysfunctional behaviors with passion and creativity

     •  Overcome setbacks with a “bring it on” attitude

     •  Breathe results-generating life into vision and values

     •  Think big and make big things happen

Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:

     •   Employees discover how to win at work and love their work

     •   Companies turn around results quickly and profoundly

     •   Customers experience a powerful and visible commitment to their success

You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Contents
  4. Acknowledgments
  5. Meet Roxanne Emmerich
  6. introduction
  7. PART I: A Problem… or an Opportunity
    1. chapter one: “Thank God It’s Monday“
    2. chapter two: There Really ARE Good Places to Work
    3. chapter three: But I‘ve Got a Business to Run
    4. chapter four: Who Can Take Action— Everyone!
  8. PART II: Rock Your World:Initiating Change
    1. chapter five: Shifting a Company’s Gears: The Unreasonable Premise
    2. chapter six: Tales from the Trenches: Front-Line Workers Who Can Think Big
    3. chapter seven: Vision It Possible
    4. chapter eight: Commit to Your Commitments
    5. chapter nine: Have Yourself a Kick-Butt Kick-Off
    6. chapter ten: Hooplas & High Fives & Cheerleading: The Everyday Celebration
    7. chapter eleven: Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration
    8. chapter twelve: Measure Everything!
  9. PART III: The “How To” Toolbox for Making Any Workplace Better
    1. chapter thirteen: Get a Brand New Attitude
    2. chapter fourteen: Enthusiasm: Light That Fire in Your Belly
    3. chapter fifteen: Life Balance: Show Up Fully No Matter Where You Are
    4. chapter sixteen: Values as Your True North
    5. chapter seventeen: Bravely Go Beyond the Job Description
    6. chapter eighteen: Giving: Ignited Spirits Through Profound Service
  10. PART IV: Obstacles… or Minor Speed Bumps? Clear the Road Blocks and Saboteurs: Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future
    1. chapter nineteen: What We Have Here Is a Failure to Communicate…Clearly
    2. chapter twenty: Vanish the Energy Vampires
    3. chapter twenty-one: Bust the Baditudes
    4. chapter twenty-two: Better Off Somewhere Else? Get On the Happy Bus…or Get Off the Bus
    5. chapter twenty-three: Gossip: The Hurt That Never Heals
    6. chapter twenty-four: Understanding Perspective: Always Being Right Can Be Wrong
    7. chapter twenty-five: Clean Up Your Messes and Mistakes: Restore Trust
  11. epilogue One Last Thing
  12. Index
  13. FT Press