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Ten Steps to ITSM Success by Timothy Rogers, Angelo Esposito

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CHAPTER 16: PUTTING IT ALL TOGETHER

As we stated at the book’s outset, our Ten-Step approach is not intended to be the prescriptive end-all and be-all of IT Service Management Improvement Initiatives. Rather, it is a series of simple, yet focused, steps that we have found useful to follow over the course of our respective careers.

In our collective opinion, this is a fascinating time to be an ITSM Practitioner or Decision Maker. After a period of stagnation, we believe industry – across the board – is poised to begin a new phase of innovation and creativity. In order to do so, they will – out of necessity – turn to their IT departments. Information Technology is the engine driving most – if not all – of the initiatives businesses wish to pursue. ...

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