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Ten Steps to ITSM Success by Timothy Rogers, Angelo Esposito

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CHAPTER 13: ANALYSIS AND DEPLOYMENT

Analysis and next steps

Of course, after the Service and Process Health Assessment has been conducted and the results consolidated, the project team can focus its attention on remediating identified deficiencies, prior to proceeding with implementation activities.

As can be seen, the Service and Process Health Assessment is yet another tool the practitioner can employ to ensure a smooth and seamless improvement initiative.

Some of the categories covered by the Service and Process Health Assessment are addressed during the Service Strategy phase of the lifecycle (e.g. Process Goals and Objectives). Other categories are addressed during Service Design (e.g. Policies, Plans, and Procedures). Operational Solutions ...

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