CHAPTER 8: STANDARDIZED DEVELOPMENTAPPROACH
For those readers who have journeyed with us through the previous Seven Steps, we offer hearty congratulations! You should be proud of what you have accomplished thus far! We also recognize that some readers reside in organizations where the foundational building blocks have already been erected; so whether you skimmed through Steps One to Seven as a refresher, or skipped straight to Step Eight, we welcome you to this decisive point in the Transformation journey.
Regardless of how you got here, there is good news to be had. In many ways, the biggest obstacles (and risks) to ITSM success are behind you. Let’s quickly review what has been accomplished. In Steps One to Four, you addressed the service strategy ...
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