O'Reilly logo

Ten Steps to ITSM Success by Timothy Rogers, Angelo Esposito

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 8: STANDARDIZED DEVELOPMENTAPPROACH

For those readers who have journeyed with us through the previous Seven Steps, we offer hearty congratulations! You should be proud of what you have accomplished thus far! We also recognize that some readers reside in organizations where the foundational building blocks have already been erected; so whether you skimmed through Steps One to Seven as a refresher, or skipped straight to Step Eight, we welcome you to this decisive point in the Transformation journey.

Regardless of how you got here, there is good news to be had. In many ways, the biggest obstacles (and risks) to ITSM success are behind you. Let’s quickly review what has been accomplished. In Steps One to Four, you addressed the service strategy ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required