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Ten Steps to ITSM Success by Timothy Rogers, Angelo Esposito

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CHAPTER 6: CREATE THE IT STRATEGIC AND TACTICAL PLANS

Now that the ideal target state has been defined, it’s time to roll up the sleeves and get down to brass tacks. Step Six is two-fold, and is, arguably, the most difficult step in this entire process. The two primary activities that have to be completed in this step are: agreeing on which of the rank-ordered requirements can be accommodated given the organization’s constraints in time, money, and resources; and then creating (or updating) the IT strategic and tactical plans to support those priorities.

The Free Dictionary defines negotiation as “confer[ing] with another or others in order to come to terms or reach an agreement.”10 Even though you have a rank-ordered list of requirements in ...

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