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Ten Minute Guide to Conducting a Job Interview

Book Description

If you have the responsibility of selecting and evaluating job candidates, this book will give you the tools to carry out an effective interview. Based on the philosophy that the best predictor of future success is past performance, the guide teaches you how to analyze a job, review a resume, and plan and maintain control of an interview. The list of sample questions will help you identify the right person for any job opening.

Table of Contents

  1. Copyright
    1. Dedication
  2. Introduction
    1. Conventions Used in This Book
    2. The Author
    3. Acknowledgments
    4. Trademarks
  3. 1. Analyzing the Position
    1. Beginning at the Beginning
    2. Analyzing the Position
      1. Technical Competencies
      2. Functional Skills
      3. Self-Management Skills
      4. Interpersonal Skills
      5. Requirements of the Corporate Culture
    3. Mandatory Success Factors
    4. The 30-Second Recap
  4. 2. The Resumé
    1. Beginning the Selection Process
    2. The Resumé: What It Is—and Isn't
    3. The Resumé Review Grid
    4. Narrowing the Field
    5. Zeroing In
      1. Education and Training
      2. Experience
      3. Personal Information
    6. Green Flags, Red Flags
      1. Green Flags
      2. Red Flags
    7. The Resumé and the Interview
    8. The 30-Second Recap
  5. 3. References
    1. Why Check References?
    2. Negligent Hiring
    3. Decreasing Hiring Mistakes
    4. The Conspiracy of Silence
    5. The Right Questions
    6. Questions You Can't Ask
    7. Methods of Interviewing References
      1. References by Mail
      2. References by Telephone
      3. Using Search Firms
      4. Talking with Present Employers
      5. Credit Checks
      6. Criminal Background Checks
      7. Driving Records
    8. The 30-Second Recap
  6. 4. Testing
    1. The Marvel of Pre-Employment Testing
      1. Aptitude and Intelligence Tests
      2. Behavior Tests
      3. Technical Skills Tests
      4. Clinical Evaluations
      5. Pop Psychology Tests
    2. Are Pre-Employment Tests Legal?
    3. Other Kinds of Pre-Employment Tests
      1. Medical Examinations
      2. Polygraph Examinations
      3. Drug Tests
      4. Genetic Testing
    4. The 30-Second Recap
  7. 5. Interview Models
    1. Mutual Exploration
    2. Types of Interviews
      1. Telephone Interview
      2. Traditional Interview
      3. Stress Interview
      4. Team Interview
      5. Situational Interview
      6. Structured Behavioral Interview
    3. The 30-Second Recap
  8. 6. Structured Behavioral Interviewing: Part 1
    1. Why Structured Behavioral Interviewing?
    2. How Structured Behavioral Interviewing Is Different
    3. A Consistent Interview Process
      1. Plan Each Stage of the Interview
        1. The Opening
        2. The Information Exchange
        3. Closing
    4. A Consistent Evaluation Process
      1. The Assessment Tool
      2. Some Additional Ideas to Consider
    5. Location of the Interview
    6. The 30-Second Recap
  9. 7. Structured Behavioral Interviewing: Part 2
    1. Learning to Ask Questions
    2. Questioning Consistently
    3. Developing Behavioral Questions
      1. Open Behavioral Questions
      2. Follow-Up Probes
        1. Example of an Open Behavioral Question with Open Follow-Up Probes
        2. Candidates Who Lie
      3. Contrary Evidence Questions
      4. Continuum Questions
      5. Self-Appraisal Questions
    4. Answering Behavioral Questions: The STAR Formula
    5. Second Interview Strategies
      1. Project Review
      2. On-the-Job Trial
      3. The Situational Problem
    6. The 30-Second Recap
  10. 8. Controlling the Interview
    1. The Keys to Controlling the Interview
      1. Preparation
      2. Remember the 80/20 Rule
      3. The Clock Is Running
      4. Probe in Depth
      5. Supportive Feedback
      6. Nonverbal Encouragement
      7. The Sounds of Silence
      8. Moving On
    2. The Nine Most Common Mistakes Interviewers Make
    3. Four Types of Candidate Responses and What They Mean
      1. The Motor Mouth Response
      2. The Short Stop Response
      3. The Generalist Response
      4. The Valid Response
    4. The 30-Second Recap
  11. 9. Navigating the Legal Minefield
    1. Taking Off the Blindfold
    2. Hiring and The Law
    3. Disparate Treatment and Disparate Impact
    4. Inappropriate Questions
      1. Maiden Name
      2. Age
      3. Place of Birth/National Origin
      4. Religion
      5. Race or Color
      6. Marital Status
      7. Health and Disability
      8. Sexual Orientation
      9. Arrests
      10. Credit Records
      11. Union Membership
      12. Military Service
      13. In Case of Emergency
      14. Club Memberships
      15. Personal Information
    5. Hiring Without Being Sued
    6. The 30-Second Recap
  12. 10. Active Listening Skills
    1. Listening Actively, Talking Freely
    2. The Benefits of Active Listening
    3. How to Listen Actively
    4. Facilitative and Inhibiting Interviewer Responses
    5. Nonverbal Cues
      1. The Candidate's Nonverbal Cues
      2. The Interviewer's Nonverbal Cues
    6. The 30-Second Recap
  13. 11. Conducting the Interview
    1. The Model
      1. Job Analysis
      2. Technical Competencies
      3. Functional Skills
      4. Self-Management Skills
      5. Interpersonal Skills
      6. The Corporate Culture
      7. Determining Mandatory Success Factors
    2. Constructing Behavioral Questions
      1. Teamwork
      2. Training and Mentoring
      3. Communication Skills
      4. Leadership
      5. Customer Services
    3. Behavioral Probes for Self-Management Skills
      1. Honesty
      2. Reliability
    4. The Interview Plan
    5. The 30-Second Recap
  14. 12. Critique and Fine Tune
    1. Interview Checklist
      1. Preinterview
      2. Interview
      3. Postinterview
    2. Make It a Habit
    3. The 30-Second Recap
  15. A. Sample Interview Questions
  16. B. Interview Evaluation Summary
  17. C. Glossary