Getting Learners to Learn

Chapter highlights:
  • Differences between how experts and novices process information
  • Different types of knowledge and how each is processed
  • The trouble with subject matter experts
  • The key role of the trainer.
 

 

This chapter begins with three common scenes in which we find a knowledgeable person attempting to teach a novice learner. As you read each one, ask yourself the following questions:

  • Why isn’t this working?
  • Is it anyone’s fault?
  • Have I ever been in a similar situation, either on the giving or the receiving end?
  • What was the result?
Scene 1: Driven to Distraction
Father:   All right, Gail. ...

Get Telling Ain't Training now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial