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Technology-Enhanced Assessment of Talent

Book Description

This new volume provides research-based guidelines to help practitioners make better decisions on using technology to assess talent at all levels of the organization and for a full range of applications, from entry-level selection to senior-level succession and talent management. The book reviews of the various ways technology can enhance the administrative ease, credibility, validity, and cost effectiveness of assessments used by organizations in selection and other candidate evaluation processes. It also addresses measurement issues, examines case studies of current practice, and outlines agendas for future research and practice.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. The Professional Practice Series
  5. Dedication
  6. Contents
  7. Foreword
  8. The Editors
  9. The Contributors
  10. Preface
  11. Acknowledgements
  12. Chapter One: OVERVIEW OF TECHNOLOGY-ENHANCED ASSESSMENTS
    1. What Is Technology-Enhanced Assessment?
    2. What Are the Advantages and Disadvantages of Technology-Enhanced Assessments?
    3. What Does the Future Hold?
    4. Overview of the Chapters
    5. Final Word
  13. Section One: Measurement and Implementation Issues in Technology-Enhanced Assessments
  14. Chapter Two: FOUNDATIONS FOR MEASUREMENT
    1. Building High-Quality Assessments
    2. Gathering Psychometric and Validation Evidence
    3. Standardization and Equivalence
    4. Cheating, Response Distortion, and Retesting
    5. Fairness of Technology-Enhanced Assessments
    6. Conclusion
    7. References
  15. Chapter Three: IMPLEMENTING ASSESSMENT TECHNOLOGIES
    1. A Framework for Implementing Sustainable Technology
    2. Executing the Implementation Plan
    3. Concluding Thoughts
    4. References
  16. Chapter Four: CHEATING AND RESPONSE DISTORTION ON REMOTELY DELIVERED ASSESSMENTS
    1. Cognitive Ability and Knowledge Tests
    2. Noncognitive Tests and Measures
    3. Conclusion
    4. References
  17. Chapter Five: COMPUTERIZED ADAPTIVE TESTING
    1. Considerations for the Use of Computerized Adaptive Testing
    2. Considerations for the Development of a CAT
    3. Applications of CAT in the Real World
    4. Summary
    5. References
  18. Chapter Six: APPLICANT REACTIONS TO TECHNOLOGY-BASED SELECTION
    1. Available Technologies
    2. Applicant Reactions Research and Models
    3. Job Relatedness
    4. Opportunity to Perform
    5. Consistency
    6. Feedback
    7. Selection Information/Explanations
    8. Propriety of Questions
    9. Non-Technology-Specific Procedural Justice Rules
    10. Future Directions for Research and Practice
    11. Conclusion
    12. References
  19. Chapter Seven: International Issues, Standards, and Guidelines
    1. The Globalization of Assessment Through Technology
    2. Growth of the Web
    3. Impact of the Online Revolution on Testing
    4. International Guidelines for Technology-Based Assessment
    5. Cultural Factors Affecting Assessment and the Choice of Norm Reference Groups
    6. International Guidelines on Test Adaptation
    7. Guidance on the Development and Use of Local vs. Global Norms
    8. International and National Legal and Professional Standards and Guidelines
    9. Protection of Intellectual Property
    10. ISO Standards Relating to Technology-Enhanced Assessment
    11. Conclusions
    12. References
  20. Section Two: Case Studies of Technology-Enhanced Assessments
  21. Chapter Eight: Web-Based Management Simulations
    1. Organizational/Political Landscape
    2. Virtual Assessment Center Solution
    3. Implementation and Maintenance
    4. Success Metrics and Insights
    5. Continuous Process Improvements
    6. Lessons Learned
    7. References
  22. Chapter Nine: BRIDGING THE DIGITAL DIVIDE ACROSS A GLOBAL BUSINESS
    1. The Changing Role of Human Resources
    2. The Hourly (Non-Management) Staffing Challenge
    3. Technology-Enhanced Staffing Solution
    4. Assessment Development and Validation
    5. System Implementation Process and Challenges
    6. Success Measurement
    7. Lessons Learned
  23. Chapter Ten: PROMOTIONAL ASSESSMENT AT THE FBI
    1. The FBI
    2. The Impetus for Change
    3. The Promotion Process
    4. In Search of an Automated Assessment
    5. The Winning Solution
    6. Development and Validation
    7. Benefits
    8. Lessons Learned
  24. Chapter Eleven: INNOVATION IN SENIOR-LEVEL ASSESSMENT AND DEVELOPMENT:
    1. The Challenges
    2. Identifying the Solution
    3. The Solution
    4. Program Innovations
    5. Results
    6. Lessons Learned: The Good, the Bad, and the Ugly
    7. New Directions
    8. References
  25. Chapter Twelve: CASE STUDY OF TECHNOLOGY-ENHANCED ASSESSMENT CENTERS
    1. Description of the New Assessment Process
    2. Lessons Learned and Recommendations
    3. Conclusion
    4. References
  26. Chapter Thirteen: VIDEO-BASED TESTING AT U.S. CUSTOMS AND BORDER PROTECTION
    1. Description of the VBT
    2. Development of VBTs
    3. Administration of the VBT
    4. Present Use of the VBT
    5. Psychometric and Related Evidence Supporting the Use of the VBT
    6. Suggestions for Future VBT Developers and Lessons Learned
    7. Conclusion
    8. References
  27. Chapter Fourteen: GOING ONLINE WITH ASSESSMENT: Putting the Science of Assessment to the Test of Client Need and 21st Century Technologies
    1. Setting the Scene and the Scope of This Contribution
    2. Starting at the Beginning: The Driver for UIT Administration of Cognitive Ability Tests
    3. Extending the UIT Solution
    4. Meeting Other Challenges to Online Assessment: The Assessment Window, the Employer Value Proposition, and the Candidate's Experience
    5. In Conclusion
    6. References
  28. Chapter Fifteen: IMPLEMENTING COMPUTER ADAPTIVE TESTS
    1. Organizational Challenges
    2. Technology-Enhanced Solution: Computer Adaptive Testing
    3. Implementation and Maintenance
    4. Success Metrics
    5. Lessons Learned
    6. References
  29. Chapter Sixteen: PRACTICE AGENDA
    1. Digging for Digital Dirt: Scouring the Internet for Traces of Personality
    2. Scanning the Brain for Intelligence and Personality Characteristics: Modern-Day Phrenology or Modern-Day Assessment
    3. Virtual Reality Assessment
    4. Overall Conclusions
    5. Final Conclusions
    6. References
  30. Chapter Seventeen: CONCLUDING COMMENTS: OPEN QUESTIONS
    1. The Assessment
    2. The Candidate
    3. The Organization
    4. Society
    5. Answering the Open Questions: Exploitation and Exploration
    6. References
  31. Name Index
  32. Subject Index