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Technology Enabled Transformation of the Public Sector

Book Description

Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts.Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. ASSOCIATE EDITORS
    2. LIST OF REVIEWERS
  5. Preface
    1. THE VALUE OF INTERMEDIARIES IN E-GOVERNMENT SERVICE DELIVERY
  6. Chapter 1: Reducing the Perceived Risk of e-Government Implementations
    1. ABSTRACT
    2. INTRODUCTION
    3. SOCIAL AMPLIFICATION OF RISK FRAMEWORK AND U.S. E-GOVERNMENT
    4. USING RISK COMMUNICATION TO MITIGATE PERCEIVED RISK
    5. CONCLUSION
  7. Chapter 2: Business Process Change in E-Government Projects
    1. ABSTRACT
    2. INTRODUCTION
    3. RESEARCH METHODOLOGY
    4. THE LAND REGISTRY PROJECT
    5. DISCUSSION
    6. CONCLUSION
  8. Chapter 3: The Prospects for eGovernment and eGovernance in Sub-Saharan Africa
    1. ABSTRACT
    2. INTRODUCTION
    3. EGOVERNMENT AND EGOVERNANCE IN LESS DEVELOPED COUNTRIES: A LITERATURE PERSPECTIVE
    4. BENEFITS/OPPORTUNITIES OF EGOVERNANCE AND EGOVERNMENT
    5. CHALLENGES/PROBLEMS OF EGOVERNANCE AND EGOVERNMENT FOR LDCS
    6. SUB-SAHARAN AFRICA: AN OVERVIEW
    7. METHODOLOGY OF THE STUDY
    8. SCATTER PLOT ANALYSIS
    9. ZAMBIA CASE-STUDY
    10. POLITICAL CLIMATE FOR EGOVERNANCE IN ZAMBIA
    11. CONCLUSION
  9. Chapter 4: Tracking the Evolution of E-Governance in India
    1. ABSTRACT
    2. 1. BACKGROUND
    3. 2. EARLY COMPUTERIZATION HISTORY
    4. 3. CONCLUDING REMARKS
  10. Chapter 5: E-Government Implementation Perspective
    1. ABSTRACT
    2. INTRODUCTION
    3. STRATEGIES AND OBJECTIVES OF ADOPTING EG
    4. DESIGN PERSPECTIVE
    5. DISCUSSION
  11. Chapter 6: Ubiquitous Participation Platform for POLicy Makings (UbiPOL)
    1. ABSTRACT
    2. INTRODUCTION TO UBIPOL
    3. ‘UBIPOL’ PLATFORM – AIMS AND OBJECTIVES
    4. LITERATURE REVIEW
    5. IMPACT
  12. Chapter 7: Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government
    1. ABSTRACT
    2. INTRODUCTION: USERS AND E-GOVERNMENT
    3. BACKGROUND: EVALUATING FOR USER-CENTERED E-GOVERNMENT
    4. ISSUES: CONSIDERATIONS FOR CITIZEN-CENTERED E-GOVERNMENT
    5. SOLUTIONS: STRATEGIES FOR DEVELOPING CITIZEN-CENTERED E-GOVERNMENT
    6. FUTURE RESEARCH PATHS AND OPPORTUNITIES
    7. CONCLUSION: SUCCESSFUL CITIZEN-CENTERED E-GOVERNMENT SERVICES
  13. Chapter 8: Innovation in Democratic E-Governance
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. SOCIAL NETWORKS AT THE CORE OF WEB 2.0
    5. DIMENSIONS OF GOVERNMENT 2.0
    6. GOVERNMENT 2.0 APPLICATIONS
    7. TENSIONS IN THE WEB 2.0 ENVIRONMENT
    8. FUTURE PROSPECTS
    9. CONCLUSION
  14. Chapter 9: Citizens and Service Channels
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. CITIZENS’ CHANNEL BEHAVIOR
    5. CHANNEL MANAGEMENT STRATEGIES
    6. FUTURE RESEARCH DIRECTIONS
    7. CONCLUSION
  15. Chapter 10: Comparing Citizens’ Use of E-Government to Alternative Service Channels
    1. ABSTRACT
    2. INTRODUCTION AND BACKGROUND
    3. CONCLUSION AND RECOMMENDATIONS
  16. Chapter 11: Engaging Citizens on the Internet
    1. ABSTRACT
    2. I. INTRODUCTION
    3. II. CITIZEN ENGAGEMENT AND THE WEB
    4. III. CITIZEN ENGAGEMENT THROUGH THE INTERNET IN NORTHEAST OHIO
    5. IV. WHY DO SOME GOVERNMENTS MAKE GREATER USE OF THE INTERNET THAN OTHERS?
    6. V. SUMMARY OF FINDINGS AND LESSONS LEARNED
    7. CONCLUSION
  17. Chapter 12: Evaluating Public Programs Implementation
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL UNDERPINNINGS
    4. CASE DESCRIPTION: THE MILAN ECOPASS PROJECT
    5. METHOD
    6. A POLICY STUDIES VIEWPOINT
    7. AN ORGANIZATION STUDIES VIEWPOINT
    8. CONCLUSION AND IMPLICATIONS
  18. Chapter 13: A Goal-Driven Management Approach based on Knowledge Exploitation for e-Government Projects
    1. ABSTRACT
    2. INTRODUCTION
    3. EGTPM APPROACH
    4. APPLICATION IN E-GOVERNMENT PROJECT
    5. KNOWLEDGE EXPLOITATION IN E-GOVERNMENT PROJECT MANAGEMENT
    6. CONCLUSIONS
  19. Chapter 14: Theorizing Information Security Success
    1. ABSTRACT
    2. INTRODUCTION
    3. CONCLUSION
  20. Chapter 15: Harnessing Interagency Collaboration in Inter-Organizational Systems Development
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. TOWARD A CROSS-BORDER INTERNET-BASED SYSTEM FOR SUPPORTING TRADE AND TRANSPORT FACILITATION
    4. 3. THEORETICAL CONCEPTS ON INTERAGENCY COLLABORATION
    5. 4. RESEARCH DESIGN AND METHODS
    6. 5. LESSONS LEARNED AND ISSUES FOR FUTURE RESEARCH
    7. CONCLUSION
  21. Chapter 16: G2C Adoption of E-Government in Malaysia
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND OF STUDY
    4. LITERATURE REVIEW
    5. RESEARCH FRAMEWORK
    6. RESEARCH METHODOLOGY
    7. FINDINGS
    8. CONCLUSION
    9. APPENDIX
  22. Chapter 17: The Same Wine but in New Bottles. Public E-Services Divide and Low Citizens’ Satisfaction
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. PUBLIC E-SERVICES DIVIDE AT THE INDIVIDUAL LEVEL
    4. 3. PUBLIC E-SERVICES IN LEBANON
    5. 4. PUBLIC E-SERVICES DIVIDE IN LEBANON
    6. 5. RESEARCH HYPOTHESES, MODEL, AND METHODOLOGY
    7. 6. RESEARCH RESULTS
    8. 7. CONCLUSION: TECHNOLOGICAL DETERMINISM IS NOT VERY DETERMINISTIC
  23. Chapter 18: A Profile of Scholarly Community Contributing to the International Journal of Electronic Government Research
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. RESEARCH METHOD
    4. 3. RESEARCH FINDINGS
    5. 4. CONCLUSIONS
  24. Chapter 19: E-Government Services Online
    1. ABSTRACT
    2. INTRODUCTION
    3. 2. E-FILING- THE MALAYSIAN CHAPTER
    4. 3. E-GOVERNMENT DEFINED
    5. 4. RESEARCH MODEL
    6. 5. RESEARCH METHODOLOGY
    7. 6. RESULTS AND DISCUSSIONS
    8. 7. IMPLICATIONS
    9. 8. LIMITATIONS
    10. 9. CONCLUSIONS
    11. APPENDIX
  25. Chapter 20: Extending the Information-Processing View of Coordination in Public Sector Crisis Response
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND ON COORDINATION IN CRISIS RESPONSE
    4. EXTENDING THE ANALYTICAL FRAMEWORK FOR COORDINATION
    5. VALIDATING THE EXTENDED FRAMEWORK WITH A CASE STUDY
    6. DISCUSSION AND CONCLUSION
  26. Chapter 21: An Approach to Assessing Quality of Electronic Government Services
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW– SERVICE QUALITY
    4. METHODOLOGY
    5. COMMON SERVICE CENTERS
    6. SERVICE NEEDS FOR CITIZENS
    7. SERVICE QUALITY MEASUREMENT
    8. MEASURING SERVICE QUALITY USING AHP
    9. SURVEY
    10. ANALYSIS AND RESULTS
    11. SUMMARY AND DISCUSSION OF RESULTS
    12. LIMITATIONS
    13. CONCLUSION
  27. Chapter 22: An Analysis of Literature on Consumer Adoption and Diffusion of Information System/Information Technology/Information and Communication Technology
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. RESEARCH METHODOLOGY
    5. FINDINGS
    6. CONCLUSION
  28. Compilation of References
  29. About the Contributors