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Technological Applications and Advancements in Service Science, Management, and Engineering

Book Description

<div>Services play a central role in the economies of nations and in global commerce, and to some extent we are all in the field of service.</div><div><br></div><div><b>Technological Applications and Advancements in Service Science, Management, and Engineering</b> is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement. Perfect for academic researchers and practicing professionals, this volume serves as a vehicle for the development of service science and how good services are devised and engineered to get the maximum value for their efforts.</div><br>

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. ASSOCIATE EDITORS
    2. INTERNATIONAL EDITORIAL REVIEW BOARD
  5. Preface
    1. INTRODUCTION
    2. SECTION ONE
    3. SECTION TWO
    4. SECTION THREE
    5. SECTION FOUR
  6. Section 1:
    1. Chapter 1: Service Science, Quo Vadis?
      1. ABSTRACT
      2. 1. THE DEMAND FOR SERVICE SCIENCE
      3. 2. EVOLUTION FROM AGRICULTURE TO SERVICES
      4. 3. SERVICE DIVERSITY AND EVOLUTION
      5. 4. SCIENTIFIC APPROACHES TO STUDY OF SERVICES
      6. 5. FUTURE PERSPECTIVES
      7. 6. CONCLUSION
    2. Chapter 2: Model-Driven Engineering of Service-Oriented Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. PRESENT STATE AND RESEARCH CHALLENGES
      4. 3. ONTOLOGY- AND RULE-ENHANCED BUSINESS PROCESS MODELING
      5. 4. SERVICE DEVELOPMENT
      6. 5. CONCLUSION
      7. APPENDIX A: A BRIEF INTRODUCTION INTO MODEL-DRIVEN ENGINEERING
    3. Chapter 3: Fundamental Patterns for Enterprise Integration Services
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED WORK
      4. 3. FUNDAMENTAL BASE PATTERNS FOR ENTERPRISE INTEGRATION
      5. 4. ENTERPRISE INTEGRATION CASE STUDIES
      6. 5. ANALYSIS AND METHOD CONSTRUCTION
      7. 6. CONCLUSION AND FURTHER WORK
    4. Chapter 4: Information Stewardship in Cloud Computing
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CLOUD COMPUTING AND CLOUD SERVICES
      4. 3. THE INFORMATION STEWARDSHIP CHALLENGES
      5. 4. MODELLING SYSTEMS
      6. 5. SUMMARY
      7. 6. ACKNOWLEDGEMENTS
    5. Chapter 5: Servitized Enterprises for Distributed Collaborative Commerce
      1. ABSTRACT
      2. INTRODUCTION
      3. COLLABORATIVE SERVITIZED ENTERPRISE
      4. INTEGRATED SERVICE CULTURE AND MULTIDISCIPLINARY RESEARCH AGENDA
      5. EDUCATION AND TRAINING PLAN
      6. CONCLUSION AND FUTURE RESEARCH
  7. Section 2:
    1. Chapter 6: An Approach to Deploying SOA in Technological Information Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. RATIONALES OF OUR SOA DEPLOYMENT APPROACH
      4. SUPPORTING SYSTEM
      5. RELATED WORK
      6. CONCLUSION
    2. Chapter 7: Service Composition Based Software Solution Design
      1. ABSTRACT
      2. INTRODUCTION
      3. BUSINESS REQUIREMENTS AND ANALYSIS
      4. SOFTWARE SOLUTION
      5. CONCLUSION
    3. Chapter 8: Supermarket Service Modeling and Evaluation
      1. ABSTRACT
      2. INTRODUCTION
      3. SUPERMARKET SERVICE FRAMEWORK
      4. SUPERMARKET SERVICE METRICS
      5. EXISTING SUPERMARKET SERVICE MODEL
      6. NEW HYBRID MODEL
      7. MODEL EVALUATION
      8. PRACTICABILITY OF APPLICATION
      9. CONCLUSION AND FUTURE WORK
    4. Chapter 9: Service Science, Management and Engineering Education
      1. ABSTRACT
      2. INTRODUCTION
      3. PURPOSE OF SSME EDUCATION
      4. CREATE KNOWLEDGE
      5. CULTIVATE PEOPLE
      6. PRACTICES IN SSME EDUCATION
      7. SSME COURSES
      8. SSME DEGREE PROGRAM
      9. A UNIFIED MODEL FOR SSME EDUCATION
      10. A UNIFIED MODEL OF SSME EDUCATION
      11. CONCLUSION
    5. Chapter 10: Exploration of Adoption of Service Innovations through Technology Road-Mapping
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW OF LOCATION BASED SERVICES
      4. LBS TECHNOLOGY ROADMAPS
      5. BUSINESS DRIVERS
      6. MARKET DRIVERS
      7. PRODUCTS AND SERVICES
      8. AVAILABLE TECHNOLOGIES
      9. CONCLUSION AND FUTURE RESEARCH
  8. Section 3:
    1. Chapter 11: Pricing Integrated Customer Solutions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CHARACTERISTICS OF SOLUTION SELLING
      4. 3. THEORETICAL BACKGROUND
      5. 4. RESEARCH METHOD
      6. 5. SOLUTION PRICING – A PROCESS PERSPECTIVE
      7. 6. CONCLUSION
      8. APPENDIX
    2. Chapter 12: An Ideation Framework for Service Process Improvement
      1. ABSTRACT
      2. INTRODUCTION
      3. FUNDAMENTAL CONCEPTS AND RELATED RESEARCH
      4. CONTRIBUTIONS AND CONCLUSIONS
      5. APPENDIX
    3. Chapter 13: Preliminary Discussions on Several Characteristics of Service Value
      1. ABSTRACT
      2. INTRODUCTION
      3. BASIC CONCEPTS OF SERVICE VALUE
      4. MEANS OF VALUE DELIVERY
      5. CHARACTERISTICS OF SERVICE VALUE
      6. VASEM: A VALUE-AWARE SERVICE ENGINEERING AND METHODOLOGY
      7. CONCLUSION
    4. Chapter 14: An Integrated Methodology for the Evaluation of Electronic Port Services
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH FRAMEWORK AND APPROACH
      5. CONCLUSION / DISCUSSION
    5. Chapter 15: Using System Dynamics to Analyze Customer Experience Design
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THEORETICAL FOUNDATIONS
      4. 3. MODEL BUILDING
      5. 4. SIMULATIONS
      6. 5. DISCUSSION
      7. 6. CONCLUSION
      8. APPENDIX
  9. Section 4:
    1. Chapter 16: Modeling of Service Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODICAL APPROACH
      4. META-MODEL FOR SERVICE MODELING
      5. CONCLUSION
    2. Chapter 17: A Structured Test Approach for Service Concepts
      1. ABSTRACT
      2. INTRODUCTORY REMARKS ON THE DEVELOPMENT OF NEW SERVICES
      3. TESTING OF SERVICES
      4. TEST APPROACH FOR SERVICE CONCEPTS
      5. TESTING OF SERVICE CONCEPTS IN LABORATORY ENVIRONMENTS
      6. CASE STUDY: TEST OF A CRAFTSMAN SERVICE IN A LABORATORY ENVIRONMENT
      7. EVALUATION AND CONCLUSION
    3. Chapter 18: Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSIONS
    4. Chapter 19: Simulation Based Evaluation of Service Science Productivity for Solution Providers
      1. ABSTRACT
      2. INTRODUCTION
      3. EVALUATION OF SERVICES
      4. CASE STUDY
      5. CONCLUSION AND FUTURE WORK
    5. Chapter 20: Safety Alarm Systems and Related Services
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. METHODS
      5. RESULTS
      6. CONCLUSION AND DISCUSSION
  10. Compilation of References
  11. About the Contributors
  12. Index