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Techniques and Tools for the Design and Implementation of Enterprise Information Systems

Book Description

"Inter-organizational information systems play a major role in improving communication and integration between partnering firms to achieve an integrated global supply chain. Current research in enterprise resource planning and electronic commerce is crucial to maintaining efficient supply chain management and organizational competitiveness.

Techniques and Tools for the Design & Implementation of Enterprise Information Systems enables libraries to provide an invaluable resource to academicians and practitioners in fields such as operations management, Web engineering, information technology, and management information systems, providing insight into the effective design and implementation of enterprise information systems to improve communication and integration between partnering firms to achieve an integrated global supply chain."

Table of Contents

  1. Copyright
  2. Preface
  3. I. Applying Collaboration Theory for Improving ERP System-User Interaction
    1. Abstract
    2. Introduction
    3. Related Research
    4. Collaboration Theory for Interface Design and Evaluation
    5. Transaction Task Example
      1. Scenario
      2. Discussion
    6. Illustrative Prototype
    7. Conclusion and Future Work
    8. Acknowledgment
    9. References
  4. II. A Component-Based Tool Architecture for Performance Modeling and Optimization
    1. Abstract
    2. Introduction
    3. Disadvantages of Current Architectures of Petri Net Based Performance Modeling Tools
    4. Towards a Component-Oriented Design of Performance Modeling Tools
      1. An XML-Based Model Interchange Format for High-Level Petri Nets
      2. Experimentation Components
    5. Tool Support for Model Optimization
      1. Introduction to Model Optimization
      2. Combined 2-Phase Optimization
      3. Multiple-Stage Optimization
      4. Methods for Reduction of Goal Function Evaluations
      5. Methods to Deal with Misleading Problems
      6. Realization
      7. Evaluation
    6. Conclusion
    7. Acknowledgment
    8. References
  5. III. The Critical Success Factors Across ERP Implementation Processes
    1. Abstract
    2. Introduction
    3. Background Literature
    4. Critical Success Factors for ERP Implementation
    5. ERP Implementation Models
      1. Phase 1: Project and Education Planning
        1. Step 1: Implementation Planning
        2. Step 2: Education Planning
      2. Phase 2: Business Pilot and Procedures
        1. Step 3: Business Pilot (Conference Room Pilot and Business Simulations)
        2. Step 4: Developing and Writing Operating Procedures
      3. Phase 3: Cutover and Training
        1. Step 5: Data Conversion
        2. Step 6: Cutover Planning
        3. Step 7: End-User Training Process
      4. Phase 4: Go Live
        1. Step 8: Go Live Assistance
      5. Phase 5: Post Implementation
        1. Step 9: Post-Implementation Review
    6. CSFS Across the ERP Implementation Model
    7. Research Approach
    8. Data Collection and Findings
    9. CSFS of Each Step within ERP Implementation Models
    10. Five Dimensions of Chinese Culture
    11. Conclusion
    12. Acknowledgment
    13. References
  6. IV. Integrated Design System: An Information Processing Approach for Knowledge-Based Product Development
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Configuration of the Integrated Design System
    5. Information Classification in the Integrated Design System
      1. Input Data Information
      2. Constraint Information
      3. Objective Information
      4. Information Flow and Processing
    6. Information Preparation
      1. Information Retrieval
      2. Information Distribution
      3. Information Acquisition
      4. Information Representation
      5. Information Pre-Processing
        1. Problem Decomposition
        2. Design Space Characterization
      6. Information Integration
    7. Failure Recovery
    8. Summary
    9. References
  7. V. Behavioral Aspects in Strategic Transformation of Organizations
    1. Abstract
    2. Introduction
    3. Elements in Managing People
      1. Behavior of People in Organizations
      2. Motivation
    4. Coping with Change
      1. Changing Organization with ERP
    5. Issues in Strategic Alliance
    6. Cultural Aspects in Alliances
      1. IT Issues in Alliances
    7. A Case Example
    8. Conclusion
    9. References
  8. VI. Decisional DNA and the Smart Knowledge Management System: A Process of Transforming Information into Knowledge
    1. Abstract
    2. Introduction
    3. Background
    4. Set of Experience Knowledge Structure and the Decisional DNA
    5. The Smart Knowledge Management System (SKMS)
    6. Integration
    7. Exchanging Information and Knowledge
    8. Flow Process of the Set of Experience through the SKMS
    9. Conclusion
    10. References
  9. VII. Organizational Readiness to Adopt ERP: An Evaluation Model for Manufacturing SMEs
    1. Abstract
    2. Introduction
    3. Conceptual Framework
      1. Organizational Context
      2. External Forces
      3. Perceptions About ERP
      4. Business Processes
    4. Research Method
    5. Results
      1. Evaluation of the SMEs' Readiness for ERP Adoption
        1. Organizational Context
        2. External Forces
        3. Perceptions of ERP
        4. Business Processes
      2. Cluster Analysis
        1. Group I: Committed Adopters
        2. Group II: Uncommitted Adopters
        3. Group III: Late Adopters
    6. Implications and Conclusion
    7. References
  10. A. Appendix A: Process Data Synthesis Form for Enterprise A
  11. B. Appendix B: Data Synthesis Matrix
  12. VIII. Design and Development of ISO 9001:2000-Based Quality Management Information System
    1. Abstract
    2. Introduction
    3. Management Information Systems and Quality Information Systems
    4. Description of Clause 4 of ISO 9001: 2000
    5. Quality Management Information System
      1. Sub-Clause 4.1 General Requirements
    6. Penetration of QMIS in Practice
    7. Development of QMIS
    8. Validation
    9. Results and Discussions
    10. Conclusion
    11. Acknowledgment
    12. References
  13. IX. Motivational Aspects of Legitimate Internet File Sharing and Piracy
    1. Abstract
    2. Introduction
      1. File Sharing and the Emergence of MP3
      2. Roots of File Sharing
    3. Overview of the Problem
    4. File Sharing and its Stimulants
      1. Overview of Stimulants
        1. Financial Impacts of File Sharing
      2. Ethics and File Sharing
    5. Legalities
      1. Copyright Laws
        1. Digital Millennium Copyright Act of 1998
        2. Anti-Booting Law
        3. Contributory Infringement and Vicarious Liability
        4. The NET Act
        5. P2P Piracy Prevention Act
        6. Kazaa
      2. Non-Entertainment
    6. Methodology and Statistical Analysis
      1. Purposes and Statistical Techniques
        1. Basic Analysis and Results
    7. Factor Analysis and Hypothesis-Testing Results
    8. Discussion
      1. Future and CRM Impacts
        1. Price and Competition
        2. Increase Selection
        3. Regulations
    9. General Conclusion and Implications
    10. References
  14. X. The Next Generation of Customer Relationship Management (CRM) Metrics1
    1. Abstract
    2. Introduction
    3. Overlap Between Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
    4. Potential Benefits of CRM
    5. The Dark Side of CRM
    6. The Current Status of CRM Metrics
    7. Building the Case for the Development of CRM Metrics
    8. Summary
    9. References
    10. Endnote
  15. XI. Development of Intelligent Equipment Diagnosis and Maintenance System using JESS: Java Expert System Shell Technology
    1. Abstract
    2. Introduction
    3. Literature Review
      1. Rule-Based Expert System
      2. JESS Technology
      3. Intelligent Equipment Maintenance System
    4. Conceptual Architecture of IEMSP
      1. Methodologies for Knowledge-Based System Platform Development
      2. Main Functions of IEMSP
      3. Conceptual Modeling of Domain Knowledge Base
    5. Case Study
      1. Overview of the TFT-LCD Manufacturing Process
      2. Applying IEMSP in TFT-LCD Manufacturing Equipments Maintenance
    6. Conclusion
    7. Acknowledgment
    8. References
  16. XII. Measuring of Web Performance as Perceived by End-Users
    1. Abstract
    2. Introduction
    3. Background and Related Work
    4. Wing Service
    5. An Illustrative Example of Instant Measurement
    6. Periodic Full Page Measurements: Web Performance Study
    7. Periodic Full Page Measurements: URL "Mortality" Study
    8. Web Performance Mining
    9. MWING: A Multi-Agent Measurement Distributed System
    10. Conclusion
    11. Acknowledgment
    12. References
    13. Additional Information
  17. XIII. Information System Development: Using Business Process Simulation as a Requirements Engineering Tool
    1. Abstract
    2. Introduction
    3. Business Process Simulation
    4. Feasibility Study Phase
      1. BPS for the Feasibility Study Phase
    5. Systems Investigation Phase
      1. BPS for the Systems Investigation Phase
    6. Systems Analysis Phase
      1. BPS for the Systems Analysis Phase
    7. Systems Design Phase
      1. BPS for the Systems Design Phase
    8. Discussion
    9. Conclusion
    10. References
  18. XIV. Selfish Users and Distributed MAC Protocols in Wireless Local Area Networks
    1. Abstract
    2. Introduction
      1. Previous Work
      2. Fairness
      3. Organization
    3. Game Theoretic Concepts
      1. Actions and Payoff
      2. Pure Strategy, Mixed Strategy, and Utility Functions
      3. Nash Equilibrium
      4. Constrained Nash Equilibrium
    4. Modelling
      1. Medium Access
        1. Proposed Protocol
      2. Modelling
        1. Players, Actions and Payoff
      3. Payoff Structure
        1. Weightage
      4. Assumptions
    5. Incomplete Information Games
      1. Simple Example
      2. Approximation Scheme
        1. Information Gathering and Dissemination
    6. Complete Information Games: Three Scenarios
      1. Equilibrium, Weightages and Fairness
      2. Nash Equilibrium
      3. Preliminaries for CNE
    7. General Case: Case 3
      1. Nash Equilibrium
        1. Problems with the NE
      2. Constrained Nash Equilibrium
    8. Stabilization Strategy
      1. Computing Weightages
        1. Discussion
      2. Punishment Model
        1. Discussion
    9. Conclusion
      1. Summary
      2. Future Research
    10. Acknowledgment
    11. References
  19. About the Contributors