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Technical Writing in the Corporate World Understanding, Developing, and Editing Technical Documents by Ph.D. Norbert Elliot, Ph.D. Herman A. Estrin

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Document 12: The Table of Contents

Contents

Abstract ............................................. ii
1.0 The Need for Document Standards .............. A-1
1.1 Growth of Central Wyoming Bank ............... A-3
1.2 Kinds of Software Development ................. A-6
1.3 Kinds of User’s Manuals ....................... A-8
2.0 Writing Requirements .......................... B-1
2.1 Audience Analysis Techniques .................. B-4
2.1.1 Clerical ....................................... B-7
2.1.2 Specialists ..................................... B-10
2.1.3 Non-Specialists ................................ B-12
2.2 Drafting the User’s Manual ..................... B-14
2.3 Composing the User’s Manual ................... ...

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