Part 3. The Support Organization
In this section, we explore the ways we work in support such as structure and processes. The topics covered vary in scope but follow a common line of thinking. It is not meant to be advice for you to go and try as-is but rather to serve as a foundation for you and derive your own answers and ways of adopting the work presented here. The section covers many areas of the organization and may or may not describe the reality in your company; however, it should provide intellectual stimulation to get you thinking about improving your work.
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