Part 2. Working with Others
In this part, we will look at the way technical support people work with each other. There are sections dealing with groups, colleagues, leadership, and the way we interact and use each. We will explore concepts and ideas dealing with the way groups add value to support and individuals. Though the ideas presented may or may not fit your situation exactly, they should be close enough for you to make use of them and apply the concepts to your own support practices.
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