Part 1. Advice for Dealing with Yourself and Your Work
In this part, you will look at the way you deal with the work itself. I will discuss the mindset of the ideal technical support person in regard to the work and the experiences gained from it. Often, it is the way the support person views the work that makes the difference. Besides the support level, technical expertise, and support experience, the technical support person with a positive and open attitude will produce the best work and act in the best interest of the customer and the company, and make a name for him- or herself in the process.
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