About the Author

About the Author

Andres received a Bachelor of Business Administration in Economics from the School of Business at The University of Texas at Arlington, a Masters in Business Administration in Information Technology from the Graduate School of Management at the University of Dallas and is currently pursuing a PhD in Leadership Studies in Business from the Gary Cook Graduate School of Leadership at Dallas Baptist University.

He lives in Arlington, Texas with his wife and kids and spends his weekends running a cattle ranch in Navarro County, Texas.

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