Technical and Professional Writing: Solving Problems at Work

Preface

We based this book on these two premises: solving problems is the primary activity of all professionals, and the process of solving problems is always, in some way, reflected through good communication. From the very beginning and throughout our discussions, we try to support these premises. Readers are constantly reminded of the process of solving problems in all kinds of communication: from the planning of the briefest memo to the proofing of the longest completion report. And we try to show that the process is organic and multidimensional: the demands of definition, research, analysis, resolution and synthesis, and implementation must be met at various stages or levels of investigation. The process is not simply flat and linear. Instead, ...