EMPOWER THE TEAM.
What is often forgotten in much of the discussion about the amount of authority a team should be given is the importance of speed and empowerment. Speed is a competitive advantage: The more a team is empowered to act, the quicker that a customer request will be filled, the sooner that new idea will get to the market, and the faster that product will come off the line. That translates into customer satisfaction, market share, cash flow, sales, and profits.
Empowerment typically refers to the authority given to a team or individual to make decisions about certain defined aspects of their work without checking with anyone. Some managers are not comfortable delegating important decisions, and some team members lack the confidence ...
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