|
TRUST |
AND PREDICTABILITY |
I often collaborate with a computing service that provides survey management and administration services for my organizational change and team development projects. This service usually involves hosting online surveys for the client organization. Since I do not fully understand the inner workings of what is involved in the work of posting a survey, administering the survey, and collecting and summarizing the responses, I must trust that the folks from the computing service will carry out the tasks in a highly professional and technically correct manner. This is important, because for certain aspects of the project they are representing me to the client.
Therefore, it is important to understand that predictability ...
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