Chapter 9. CHALLENGES FOR TEAMS AND TEAM PLAYERS

Teamwork does not happen by accident. People are not born to be team players. As Alfie Kohn (1986) has shown, many peoplemost particularly Americansare trained to be competitive rather than cooperative. Organizations that adopt teamwork as a strategy for success must develop plans for meeting the challenges at various levels of the organization.

The Executive Challenge

Leaders at the top of the house must be prepared to say the right words and then make them come alive on a daily basis. Many organizations adopt a vision statement or a list of corporate values. These statements usually call for teamwork, quality, customer service, and other admirable goals. Copies of the statements are found in company ...

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