EMPOWERMENT: THE DOWNSIDE
With all the positive outcomes from empowered teams, can there be any downside? Can something go wrong? Is it possible that there can be too much of a good thing—too much empowerment?
In their 2000 article in the Journal of Personal Selling and Sales Management, Perry, Pearce and Sims point out three areas of concern:
Overzealousness. An empowered team may overreach the boundaries of its authority and create problems for other parts of the business. For example, a sales team, in its desire to close a deal, may make promises that result in additional or unwanted work for another department.
Perceived loss of status ...
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