| GROUND RULES | FOR EFFECTIVE COMMUNCATION |
Ground rules or norms, as they are known, have a powerful impact on team communication. In many ways, norms are more important than communication skills such as feedback, active listening and open-ended questions.
Norms are the (sometimes unspoken) rules that guide the behavior of team members. Norms are an expression of how team members are expected to behave as they interact with each other as well as with stakeholders and others outside of the team. When teams take the time to purposefully discuss, evaluate and eventually adopt a set of positive norms, things generally run better. Norms tell members what’s acceptable and unacceptable in how they communicate with others.
You cannot not have norms. Absent ...
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