INFORMATION COMMUNICATION
If your team’s problem is a breakdown in the communication of information, there is hope; our ability to improve the communication of information is one of the easier team problems to solve.
The biggest barrier is the willingness to admit there is a problem. We assume that when we send a message containing information such as data or facts, that the other person receives the very same information. We believe the formula is MESSAGE SENT = MESSAGE RECEIVED.
However, there have been too many experiments that prove that there is often a breakdown in that communication process, such that MESSAGE SENT ≠ MESSAGE RECEIVED. Can you guess why this happens? Actually, all of us have communication filters that sometimes hinder ...
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