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Talking to Crazy by Mark Goulston

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chapter 20

Frenemies

Handling a “Toxic Deflector” at Work

FEW THINGS cost CEOs and managers the respect of their employees more than being played by the people I call toxic deflectors. You know exactly who I’m talking about. It’s the people who do things such as:

image  Manage up superbly.

image  Cozy up to the boss by providing intelligence on the q.t.

image  Court the favor of the boss by performing personal favors that are often more in the boss’s personal interest ...

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