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Talking to Crazy by Mark Goulston

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chapter 7

Regrouping When Crazy Wins

Talking To crazy isn’t easy, and even when you do it the right way, it won’t always work. Sometimes your attempt to reach an irrational person will hit a brick wall. And sometimes it will blow up in your face.

When that happens, there’s a good chance you’ll have a melt-down. You may find yourself thinking, “Oh God, I’ve made things even worse. This is a disaster. I’m screwed.”

At this point, there are two things you need to do. The first is to calm yourself down in the initial moments following the disaster, and the second is to keep yourself from doing something stupid if you can’t calm yourself down. Here’s how to approach each step:

1. The “Oh F#@& to OK” Speed Drill

When a crisis rocks you, you need ...

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