Talk Less, Say More: Three Habits to Influence Others and Make Things Happen

Acknowledgments

This book is the result of more than twenty-five years of in-the-trenches research into how Communication Intelligence® improves performance and creates better business outcomes. My deepest thanks go to the thousands of businessmen and women who've shared their communication issues with me over the past decade at leading organizations such as Apple, Olympus, McDonald's, Moen, KraftMaid, Sterling Jewelers, The Cleveland Clinic, The Ohio State University, and Indiana University Kelley School of Business. The struggles and triumphs of business leaders in today's hectic workplaces have helped to shape and sharpen my Connect-Convey-Convince® communication methodology.

A special thanks goes to CEOs Bruce Carbonari of Fortune Brands, Tom Swidarski of Diebold, and David Lingafelter of Moen for endorsing this book. Many CEOs have allowed me to work closely with their executive teams and I am grateful for the experiences. Thank you for trusting me to help develop and improve the performance of leaders and emerging leaders within your world-class organizations.

I'd also like to express gratitude to my broadcast communication mentors from ABC Network News in New York, NBC-owned-and-operated WKYC in Cleveland, Ohio, WEWS-ABC in Cleveland, WSMV-NBC Nashville, and WTIU at Indiana University where I got my start. In addition, I want to recognize Karen King, my high school business teacher who, unbeknownst to me, signed me up for a national speaking contest that changed my life forever. ...