7. The Only Metric that Matters

Overview of metrics

Defining quality

Measuring quality

Raising the quality metric

There are dozens of measurements that are important to the overall effort of managing talent. After all, talent management is a complex process that spans the entire employment life cycle and includes planning, acquiring, developing and retaining talent. As with any process, there are expectations for effectiveness and efficiency and a need to measure both to properly evaluate results and to drive continuous improvement. Looking across the talent management spectrum at activities such as recruitment, development and compensation, it is obvious there are many subprocesses intended to work together to achieve the goals of talent ...

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