5

The Problem of Uncertainty in Talent Demand

Chapter 4 explores how careful use of the make-and-buy option can go a long way toward managing the risk in talent management. This chapter focuses on the “make” side of the equation and explains how to structure internal development to reduce uncertainty and lower costs by using techniques from operations research: shortening the forecasting cycle (in part by restructuring the development process to delay the forecast decision), relying on the principle of portfolios to reduce variability, and reorganizing the delivery of development programs to improve responsiveness.

A Focus on Internal Development

Virtually every organization has begun to think about shifting to more internal development of talent. ...

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