Chapter 5. Managing Performance
In an HC-centric organization, "talent management" is important, but "performance management" is even more so. Talent management is the critical factor in determining the potential performance of individuals, groups, and organizations, but the ability to manage performance is often the major differentiator between organizations that produce adequate results and those that excel. Without a focus on performance management at all levels of an organization, it is hard to see how it can find competitive advantage through its talent. Simply stated, in an HC-centric organization an effective performance management system is not optional, it is a must-have.
It is far from easy to get performance management right in any organization. ...
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