NOTES
FOREWORD
1. For more about Melissa Poe Hood’s story, see The Truth About Leadership: The No-Fads, Heart-of-the-Matter Facts You Need to Know, by James M. Kouzes and Barry Z. Posner (San Francisco: Jossey-Bass, 2010), 1–14.
INTRODUCTION: THE PERFECT MOMENT IS NOW
1. Since 1996, we have asked over 1,000 employed up-and-comers, senior managers, and members of teams and organizations two questions: (1) How well is your work tapping your talent that is relevant for your job? (2) How satisfied are you with your work situation? Whether they worked in profitable high-tech companies or high-performing local government agencies, respondents on average reported self-assessments in the 60 to 70 percent range for both questions. Within an organization ...
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