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Tacit Knowledge in Organizational Learning

Book Description

"Understanding the complexity of tactic knowledge has become increasingly important to the enhancement of organizational flow. Tacit Knowledge in Organizational Learning aims to advocate the need for "human factor" consideration from a (tactic) knowledge capital point of view.

Tacit Knowledge in Organizational Learning offers academians and practitioners an illustration of the importance of tacit knowledge to an organization, presenting a means to measure and track tacit knowledge in individuals and recommendations on firm attributes and their ideal utilization of the tacit knowledge resource."

Table of Contents

  1. Copyright
  2. Foreword
  3. Preface
  4. Acknowledgment
  5. Section I
    1. Introduction
      1. Introduction
      2. Tacit Knowledge: An Initial Definition
      3. Primary Reasons for Undertaking Tacit Knowledge-Based Research
      4. Difficulties Inherent in Tacit Knowledge Research
      5. Means of Undertaking Tacit Knowledge Research
      6. Goals of the Book
      7. Summary
      8. References
      9. Endnotes
    2. Knowledge Management
      1. Introduction
      2. Knowledge Management with Regard to Tacit Knowledge
      3. Summary
      4. References
      5. Endnotes
    3. Tacit Knowledge Defined
      1. Introduction
      2. Part A: The Knowledge Background
      3. An Introduction to Tacit Knowledge
      4. Part B: Qualitative Analysis of Tacit Knowledge
      5. Interpretation: Qualitative Content Analysis of Tacit Knowledge in the Research Literature
      6. Summary
      7. Sources Used in Grounded Theory
      8. References
      9. Endnotes
  6. Section II
    1. Testing for Tacit Knowledge
      1. Introduction
      2. Research Underpinnings
      3. The Ontological and Epistemological Perspectives
      4. A Triangulated Approach to Tacit Knowledge Research
      5. Tacit Knowledge Testing
      6. The Wilcoxon Matched Pairs Signed Rank Test
      7. Formal Concept Analysis
      8. Summary
      9. References
      10. Endnotes
    2. Organisations
      1. Introduction
      2. The Influence of Organisational Type on Tacit Knowledge Utilisation
      3. Large Organisation (X)
      4. Small Organisation (Y)
      5. Medium Organisation (Z)
      6. Organisations and Mintzberg
      7. Summary
      8. References
      9. Endnotes
    3. Knowledge Flows
      1. Introduction
      2. Tacit Knowledge Management
      3. The Effect of Culture on Tacit Knowledge Flows
      4. Current Approaches to Tacit Knowledge Diffusion
      5. The Role of Information Technology in Tacit Knowledge Transfer
      6. Knowledge and Human Networks as a Means of Knowledge Diffusion
      7. Relationship Formality in the Knowledge Transfer Process
      8. The Impact of Strong and Weak Ties
      9. Summary
      10. Research Goals
      11. Research Questions
      12. Research Assumptions
      13. References
      14. Endnotes
    4. Social Network Analysis
      1. Introduction
      2. Social Network Analysis
      3. Summary
      4. References
      5. Endnotes
  7. Section III
    1. Methodologya, b
      1. Introduction
      2. The (Empirical) Conduct of Tacit Knowledge Research
      3. General Methodological Overview
      4. Phase 1: Background to the Research
      5. Phase 2: Initial Construction of the Tacit Knowledge Inventory
      6. Phase 3: Major Surveys
      7. Phase 4: Analysis of Data
      8. Summary
      9. References
      10. Endnotes
  8. Section IV
    1. Initial Results
      1. Introduction
      2. Australian Computer Society Levels
      3. The Expert Sample
      4. The Tacit Knowledge Inventory
      5. Identification Process of Expert Non-Experts
      6. The Wilcoxon Test Results
      7. Summary
      8. References
      9. Endnotes
    2. Results with Formal Concept Analysis
      1. Introduction
      2. Usage of Formal Concept Analysis
      3. Tacit Knowledge Scenarios: Differences and Similarities
      4. Overall Differences Between Expert and Novice Groups
      5. Points of Agreement
      6. Summarisation of Contentious Scenario/Answer Combinations
      7. Summary
      8. References
      9. Endnotes
    3. Large Company (X)
      1. Introduction
      2. Large Organisation (X)
      3. Organisational X Structure, Experts, and Expert Non-Experts
      4. Organisation X Metrics
      5. Difficult to Locate Individuals
      6. Graphical Interpretation of Data
      7. Contact Frequency and Organisation X Personnel
      8. Person Importance and Organisation X
      9. Meeting Types Using Electronic Mediums
      10. Meeting Type of Only Face-to-Face Contact
      11. Summary
      12. References
      13. Endnotes
    4. Small Company (Y)
      1. Introduction
      2. Small Organisation (Y)
      3. Organisational Y Structure, Experts, and Expert Non-Experts
      4. Organisation Y Metrics
      5. Difficult to Locate Individuals
      6. Contact Frequency and Organisation X Personnel
      7. Person Importance and Organisation Y
      8. Communication Patterns: Meeting Type and Organisation Y
      9. Summary
      10. References
      11. Endnotes
    5. Medium Company (Z)
      1. Introduction
      2. Medium Organisation (Z)
      3. Organisational Z Structure, Experts, and Expert Non-Experts
      4. Organisation Z Metrics
      5. Difficult to Locate Individuals
      6. Contact Frequency and Organisation Z
      7. Person Importance and Organisation Z
      8. Meeting Types Using and Electronic Medium
      9. Organisation Z Summary
      10. Summary
      11. References
      12. Endnote
  9. Section V
    1. Discussion
      1. Introduction
      2. Tacit Knowledge within the Context of this Research
      3. Parameters in Knowledge Diffusion
      4. Organisation X (Large)
      5. Organisation Y (Small)
      6. Organisation Z (Medium)
      7. Optimal Firm
      8. Observations
      9. Research Questions
      10. Summary
      11. References
      12. Endnotes
    2. Conclusion and Recommendations
      1. Introduction
      2. Recommendations for Organisations
      3. Finis
      4. References
      5. Endnotes
  10. Appendices
    1. Prior Definitions of Tacit Knowledge
    2. Tacit Knowledge Maps Created Through a Qualitative Analysis of Tacit Knowledge Definitions
    3. The Structure Charts for Organisation X
    4. Social Network Analysis Sociograms on Overhead Transparencies
      1. D.1 Organisation X
      2. D.2 Organisation Y
      3. D.3 Organisation Z
      4. Endnotes
    5. Extra Social Network Analysis Supporting Data
      1. E.1 Section A
      2. E.2 Section B
      3. E.2.1 A Closer View: Contact Frequency Patterns
    6. The Questionnaire Used in the Research
      1. F.1 Part A: Biographical Details
      2. F.2 Part B: Social Network Analysis Details
      3. F.3 Part C: Tacit Knowledge Inventory
      4. F.4 Final Thank-You Screen
    7. Glossary of Common Terms Used in this Book
  11. About the Author
  12. Index