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Systems Thinking, 3rd Edition by Jamshid Gharajedaghi

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Chapter froteen. Carrier Corporation
The challenge for Carrier was to create a system out of an aggregate of more than 90 autonomous operations. The question was how to integrate and differentiate a global operation so it could be both centralized and decentralized at the same time. Carrier had to revitalize its core technology, manage its interactions with a patchwork of semi-autonomous manufacturing units spread all over the world, and become cost competitive in many highly competitive markets, despite having a huge network of aging distributors who were unwilling to learn the implications of new technology. This document summarizes the first iteration of design based on the noble notion of target costing and delivery of value (benefits/costs) ...

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