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Systems Thinking, 3rd Edition by Jamshid Gharajedaghi

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Chapter eight. Formulating the Mess1
1“Formulating the mess” and “idealized design” are synonymous with the name Ackoff. However those of us who associated with him long enough have formulated messes and produced idealized designs so many times that each has, inevitably, come to develop a unique version of his/her own.
In a nutshell, systems thinking is about defining problems and designing solutions in an environment characterized by chaos and complexity. According to Ackoff: “We fail more often not because we fail to solve the problem we face but because we fail to face the right problem.”
Unfortunately, today we are not confronted with a single problem but a system of problems, or in reality a “mess,” and defining this mess is the most important ...

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