Acknowledgements

I owe the book to Harry Helms, my former acquisition editor at Elsevier. It was his confidence and faith in me that helped me to embark on this project. I wish him the best of health. I would like to thank Rachel Roumelioutis, my editor at Elsevier, for her unending patience and encouragement. My deep gratitude goes out to Alan Quayle, Chad Hart, Christophe Gourrad, and Gerry Christensen. They lent their IMS expertise to review and provided immense feedback to make the book where it stands. I would also like to thank my current and past colleagues at IntelliNet Technologies for their insight and comments and the opportunities to work in the IMS areas.

I dedicate this book to the memory of my mother, who I lost while writing ...

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