Part III: Service Manager Operations
IN THIS PART
CHAPTER 8 Using Service Manager 237
CHAPTER 9 Business Services 277
CHAPTER 10 Incident Management 305
CHAPTER 11 Problem Management 355
CHAPTER 12 Change Management 381
CHAPTER 13 IT Management: Governance, Risk Management, and Compliance 425
Get System Center Service Manager 2010 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.