Chapter 17. Management Packs
IN THIS CHAPTER
• Differences Between Management Pack Schema Version 1.0 and 1.1
Challenges faced by organizations implementing service desk products in the past usually were related to customizing the product and preserving those customizations from one upgrade to the next. Typically, this required hiring expensive consultants to navigate the process. Service Manager provides a unique approach to making customizations and ensuring preservation of those customizations during upgrades. Similar to the management packs (MPs) found in other System Center products such as Operations Manager, Service Manager MPs ...
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