Chapter 16. Planning Your Customization

IN THIS CHAPTER

• What You Can Customize

• Management Packs

• Data Modeling

• Presenting Data

• Workflows

• Scoping

• General Considerations

• Summarizing Required Knowledge

By now you have installed Service Manager 2010 (SvcMgr) and are familiar with the out-of-the-box functionality the product provides. This chapter discusses areas and strategies for customizing Service Manager, enabling you to increase the product’s value for your organization.

Microsoft has invested considerable resources in making Service Manager easy to customize. While similar products often require a hard-to-find specialist familiar with that particular product, Service Manager provides tools you can use to perform typical customizations. ...

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