Chapter 1. Service Management Basics
IN THIS CHAPTER
• Ten Reasons to Use Service Manager
• The Problem with Today’s Systems
• Strategies for Service Management
• Overview of Microsoft System Center
• The Value Proposition of Service Manager 2010
System Center Service Manager 2010, a new addition to the Microsoft System Center suite, is an integrated platform for automating and adapting Information Technology service management (ITSM) best practices, such as those found in the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF), to your organization’s requirements. Service Manager provides built-in processes for incident resolution, problem resolution, ...
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