You are previewing System Center Operations Manager 2007 Unleashed.
O'Reilly logo
System Center Operations Manager 2007 Unleashed

Book Description

This book is your most complete source for in-depth information about Microsoft System Center Operations Manager 2007!

System Center Operations Manager 2007 Unleashed is a comprehensive guide to System Center Operations Manager (OpsMgr) 2007. Like its MOM 2005 predecessor, OpsMgr 2007 helps you implement operations management, but with a far different and more holistic approach from MOM 2005’s focus on individual servers.

This book guides you through designing, deploying, and configuring OpsMgr 2007. You will find detailed information and hands-on experience on topics such as estimating database sizes and designing redundant OpsMgr configurations. You learn how to tackle challenges such as setting up ACS, establishing client monitoring, using and creating synthetic transactions and distributed applications, and developing management packs and reports.

  • Size your OpsMgr databases

  • Architect for redundancy and performance

  • Install or migrate to OpsMgr 2007

  • Secure OpsMgr

  • Back up OpsMgr components

  • Understand how monitors and rules work

  • Manage different aspects, including ACS, client monitoring, synthetic transactions, and distributed applications

  • Extend OpsMgr

  • Develop management packs and reports

  • CD-ROM includes:

  • Database sizing spreadsheet

  • Utilities, management packs, and reports

  • Microsoft’s best practices for rule and monitor targeting and PowerShell Cheat Sheet

  • Live Links--more than 200 hypertext links and references to materials, connectors, sites, and newsgroups related to OpsMgr

  • Contents

    Introduction  1

    Part I         Operations Management Overview and Concepts

    1        Operations Management Basics  11

    2        What’s New  63

    3        Looking Inside OpsMgr  97

    Part II        Planning and Installation

    4        Planning Your Operations Manager Deployment  137

    5        Planning Complex Configurations  203

    6        Installing Operations Manager 2007  233

    7        Migrating to Operations Manager 2007  277

    Part III       Moving Toward Application-Centered Management

    8        Configuring and Using Operations Manager 2007  303

    9        Installing and Configuring Agents  369

    10      Complex Configurations  425

    11      Securing Operations Manager 2007  471

    Part IV       Administering Operations Manager 2007

    12      Backup and Recovery  539

    13      Administering Management Packs  593

    14      Monitoring with Operations Manager  647

    Part V        Service-Oriented Monitoring

    15      Monitoring Audit Collection Services  739

    16      Client Monitoring  797

    17      Monitoring Network Devices  845

    18      Using Synthetic Transactions  903

    19      Managing a Distributed Environment  949

    Part VI       Beyond Operations Manager

    20      Automatically Adapting Your Environment  1005

    21      Reading for the Service Provider: Remote Operations Manager  1047

    22      Interoperability  1095

    23      Developing Management Packs and Reports  1141

    Part VII      Appendixes

    A       OpsMgr by Example: Configuring and Tuning Management Packs  1229

    B       Performance Counters  1261

    C       Registry Settings  1271

    D       Active Directory and Exchange 2003 Management Pack Parameters  1295

    E       Reference URLs  1305

    F       On the CD  1323

    Index  1329

    Table of Contents

    1. Copyright
      1. Dedication
    2. About the Authors
      1. Contributor
    3. Acknowledgments
    4. We Want to Hear from You!
    5. Reader Services
    6. Introduction
      1. Part I: Operations Management Overview and Concepts
      2. Part II: Planning and Installation
      3. Part III: Moving Toward Application-Centered Management
      4. Part IV: Administering Operations Manager 2007
      5. Part V: Service-Oriented Monitoring
      6. Part VI: Beyond Operations Manager
      7. Appendixes
      8. Conventions Used in This Book
      9. About the CD
      10. Who Should Read This Book
    7. I. Operations Management Overview and Concepts
      1. 1. Operations Management Basics
        1. Ten Reasons to Use Operations Manager
        2. The Problem with Today’s Systems
          1. Why Do Systems Go Down?
          2. No System Is an Island
          3. Lack of Notification
          4. Lack of Historical Information
          5. Lack of Expertise
          6. Lack of Methodology
          7. Missing Information
          8. False Alarms
          9. What It’s All About
        3. Operations Management Defined
        4. Microsoft’s Management Approach
          1. Microsoft’s Dynamic Systems Initiative (DSI)
            1. Microsoft Product Integration
            2. Why DSI Is Important
            3. Using Service Modeling Language
          2. IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)
            1. What Is ITIL?
            2. What Is MOF?
            3. MOF Does Not Replace ITIL
          3. ISO 20000
          4. Optimizing Your Infrastructure
            1. From Fighting Fires to Gaining Control
            2. From Gaining Control to Enabling the Business
            3. From Enabling the Business to Becoming a Strategic Asset
            4. Mission Accomplished: IT as a Strategic Asset
        5. Managing System Health
        6. Fixing the Monitoring Problem: Operations Manager 2007
          1. Connecting Systems
            1. Distributed Management
            2. The Role of the Agent
            3. Eliminating Islands of Information
          2. Operations Notification: Errors and Availability
          3. Security Policy Notification: Enforcement and Auditing
          4. Historical Information
            1. Using Views
            2. Reporting
          5. Expertise
          6. Using a Methodology
          7. Catching Missed Information
          8. Reducing False Alarms
        7. Microsoft System Center
          1. Reporting and Trend Analysis
          2. Change and Configuration Management
          3. System Center Essentials
          4. Service Manager: A Self-Service Desk
          5. Protecting Data
          6. Capacity Planning
          7. Virtual Machine Management
        8. The Value Proposition of Operations Manager
        9. Summary
      2. 2. What’s New
        1. The History of Operations Manager
        2. Introducing Operations Manager 2007
          1. What’s in a Name?
          2. The Change in Focus
        3. Operations Manager 2005 versus Operations Manager 2007
          1. Terminology Changes
            1. Health Service
            2. Health State
            3. Monitor
            4. Performance Collection Rule
            5. Computer Group Class and Installation Class
            6. SDK Service
            7. Root Management Server
            8. Console and Agent Tasks
          2. Functionality Changes
            1. Model-based Management
            2. Service-Oriented Monitoring
            3. Agentless Exception Monitoring
            4. Consoles
              1. Web-based Monitoring
              2. Command-line Interface
              3. Securing the Console
              4. New with Service Pack 1: the Authoring Console
            5. Health Explorer
            6. A New Command Shell
            7. WS-Management Support
            8. SNMPv2 Support
            9. Role-Based Security
            10. Run As Profiles and Run As Accounts
            11. New Windows Services
            12. Active Directory Integration
            13. Databases
              1. Sharing Hardware Between Releases
              2. Installing Databases from the Command Line
              3. Database Maintenance
            14. Registry Key Changes
            15. Server Components
            16. High Availability
            17. Self-Tuning Thresholds
            18. Agents
            19. Maintenance Mode
            20. Notifications
            21. Monitoring Engine
            22. Client Monitoring
            23. Connector Framework
            24. Connecting Management Groups
            25. Audit Collection
            26. How Does the Data Flow?
          3. What’s New in Reporting
            1. A New Look to the Reporting Console
            2. Just In Time Reports
            3. Object-Oriented Reporting
          4. Not Your MOM’s Management Packs
            1. Sealed Management Packs
            2. New Formats
            3. Templates
            4. Applying Updates
            5. The Default Management Pack
          5. Summarizing the Changes: A Table Is Worth a Thousand Words
          6. Changes in Capacity
          7. Prerequisites
        4. Operations Manager versus System Center Essentials
        5. Summary
      3. 3. Looking Inside OpsMgr
        1. Architectural Overview
          1. Management Group Defined
          2. Server Components
        2. Windows Services
          1. OpsMgr Health Service
            1. Health Service Implementations
            2. Security
          2. OpsMgr SDK Service
          3. OpsMgr Config Service
          4. OpsMgr Audit Forwarding Service
          5. OpsMgr Audit Collection Service
        3. Communications
        4. How Does OpsMgr Do It?
          1. Service Modeling
          2. Health Models
          3. State-based Management
          4. Management Pack Schema
          5. Monitors
            1. Aggregate Rollup Monitors
            2. Dependency Rollup Monitors
            3. Unit Monitors
          6. Workflow
            1. Module Types
            2. “Cook Down”
            3. Data Types
        5. Presentation Layer
          1. Operations Console
          2. Web Console
          3. PowerShell
        6. Summary
    8. II. Planning and Installation
      1. 4. Planning Your Operations Manager Deployment
        1. Assessment
        2. Design
          1. Management Groups
            1. Exceeding Management Group Support Limits
            2. Separating Administrative Control
            3. Security Model
            4. Dedicated ACS Management Group
            5. Production and Test Environments
            6. Geographic Locations
            7. Network Environment
            8. Installed Languages
            9. Multiple Management Group Architectures
          2. Operations Manager Server Components
            1. Root Management Server
            2. Management Servers
            3. Gateway Servers
            4. Operations Database
            5. Reporting Servers
            6. Data Warehouse Servers
            7. ACS Database Servers
            8. ACS Forwarder
            9. ACS Collector
            10. Operations Console
            11. Web Console Server
            12. Operations Manager Agents
          3. Operations Manager Server Software Requirements
            1. Operating Systems
            2. Planning for Licensing
            3. Additional Software Requirements
          4. Additional Design Factors
            1. Monitored Servers
            2. User Applications
            3. Management Packs
            4. Security
            5. User Notifications
            6. Reporting
            7. Agent Deployment
          5. System Center Capacity Planner 2007
          6. Designing a Single-Server Monitoring Configuration with System Center Essentials
            1. Single-Server Requirements with Essentials
            2. Server Components for Essentials
          7. Single-Server Configuration Using Operations Manager 2007
            1. Single-Server Requirements with OpsMgr
            2. Server Components for OpsMgr
          8. Designing a Two-Server Monitoring Configuration
            1. Two-Server Requirements
            2. Server Components
          9. Designing Multiple Management Server Monitoring Configurations
            1. Multiple-Server Requirements
            2. Placement of the Management Servers
            3. Using Multiple Management Groups
            4. The Operations Database—Placement and Issues
          10. Designing OpsMgr Sizing and Capacity
            1. Data Flows in OpsMgr
            2. Limitations, Provisos, and Restrictions
            3. Doing the Math
            4. Operations Database Sizing
            5. Data Warehouse Sizing
            6. Management Group Scalability
            7. Multiple Management Groups
          11. Tying It All Together
        3. Planning
          1. Proof of Concept Planning
          2. Pilot Planning
          3. Implementation Planning
        4. Proof of Concept
          1. POC Challenges
          2. Establishing an Effective POC
        5. Pilot
        6. Implementation
        7. Maintenance
        8. Sample Designs
          1. Single-Server OpsMgr Design
          2. Single-Management Group Design
          3. Multiple-Management Group Design
        9. Summary
      2. 5. Planning Complex Configurations
        1. Planning for Additional Components
          1. Reporting and Trending
          2. Audit Collection
          3. Large Number of OpsMgr Agents
          4. Agents in Workgroups or DMZs
          5. Client Crash Monitoring
          6. Web-based Administration
        2. Planning a Multihomed Deployment
        3. Planning a Connected Management Group Deployment
        4. Planning for Multiple Domains
        5. Planning Active Directory Integration
        6. Planning How to Connect Operations Manager
          1. Product Connectors
          2. Operations Manager SDK
          3. Command Shell
        7. Planning for Highly Available Configurations
          1. Root Management Server
          2. Management Servers
          3. Gateway Servers
          4. Reporting Servers
          5. Operations Database Servers
          6. Data Warehouse Servers
          7. ACS Database Servers
          8. ACS Collector
          9. Agentless Exception Monitoring Share
          10. Operations Console
          11. Web Console Servers
          12. Operations Manager Agents and ACS Forwarder
        8. OpsMgr and Virtualization
        9. Summary
      3. 6. Installing Operations Manager 2007
        1. Planning Your Installation
        2. Installation Prerequisites
          1. Windows Domain Prerequisites
          2. Security Accounts
          3. Software Requirements
        3. Order of Installation
        4. Single-Server Operations Manager Installation
        5. Multiple-Server Operations Manager Installation
          1. Operations Database Server
          2. Root Management Server and Consoles
          3. Management Server
          4. Reporting
          5. Audit Collection Services
          6. Gateway Server
          7. Agentless Exception Monitoring
        6. Removing OpsMgr
        7. Troubleshooting Tips
        8. Summary
      4. 7. Migrating to Operations Manager 2007
        1. Planning Your Migration
        2. Starting Clean
        3. Same Hardware
        4. New Hardware
          1. Comparing the New Hardware and Same Hardware Approaches
          2. Hybrid Approach
          3. Swing Server Approach
        5. Case Studies
          1. Same Hardware Migration for Eclipse
            1. Running the Migration Tool
            2. Installing OpsMgr 2007 Agents
            3. Summarizing the Eclipse Migration
          2. New Hardware Migration for Eclipse
        6. Troubleshooting Tips
        7. Summary
    9. III. Moving Toward Application-Centered Management
      1. 8. Configuring and Using Operations Manager 2007
        1. Mandatory Minimum Configuration Activities
          1. Confirming Management Group Health
            1. Your Initial Configuration
            2. Loading the Operations Console
            3. Global Views
            4. Distributed Application Health Explorer
            5. Distributed Application Diagram View
            6. Distributed Application PowerShell Integration
            7. Distributed Application Performance View
            8. Active Alerts
            9. Reporting Function
          2. Integrating Management Packs
            1. Management Packs Installed with Setup
            2. Selecting Management Packs
            3. Importing Management Packs
          3. Discover Objects to Manage
        2. Deploying and Using the Operations Console
          1. Installation Requirements
          2. Connecting to the Console
            1. Connecting to the RMS
            2. Entering Credentials in Untrusted Domains
            3. Maximum Number of Console Sessions
          3. Editing Company Knowledge
          4. Console Errors
          5. Running the Console Without Trusted Authentication
          6. Console Configuration Data
        3. Drilldown: OpsMgr 2007 Operations Console
          1. Managing Operations with the Console
          2. Monitoring
            1. Web Page and Dashboard Views
            2. Maintenance Mode
            3. Health Explorer
          3. Authoring
            1. Management Pack Templates
            2. Distributed Applications
            3. Groups
            4. Management Pack Objects
          4. Administration
            1. Device Management
            2. Settings
            3. Security
            4. Management Packs
            5. Notifications
            6. Connected Management Groups
            7. Product Connectors
          5. Reporting
            1. Targeted Reports
            2. Generic Reports
            3. Scheduled Reports
          6. My Workspace
        4. Summary
      2. 9. Installing and Configuring Agents
        1. Understanding Core Concepts
          1. Discovery Process
          2. Scheduling Computer Discovery
          3. Approval Process
          4. Agent-Managed State
          5. Agentless Managed State
          6. Unknown State
          7. Network Devices
        2. Discovering and Deploying Agents
          1. Active Directory Integration
            1. Configuring Active Directory Integration
            2. Removing Active Directory Integration
          2. Group Policy Deployment
          3. Systems Management Server and System Center Configuration Manager
          4. Imaging
          5. Using the Discovery Wizard
          6. Manual Installation
          7. Installing with PowerShell
        3. Integrating Agentless Managed Systems into OpsMgr 2007
          1. Deploying Agentless Monitoring
          2. Agent Proxying
          3. Changing Agentless Managed to Agent-Managed
        4. Systems Reporting to Multiple Management Solutions
          1. Coexisting Agents with MOM 2005
          2. Multihomed Agents
        5. Managing Agents
          1. Event Log Considerations
            1. Configuring the Event Logs
            2. Other Configuration Techniques
          2. Disk Performance Configurations
          3. Pending Actions
          4. Agent Settings
          5. Changing Agent Failover
          6. Agent Internals
          7. Removing or Renaming Agents
        6. Agentless Exception Monitoring (AEM)
        7. Troubleshooting Tips
        8. Summary
      3. 10. Complex Configurations
        1. Management Server Configurations
          1. Multilocation Deployments
          2. Multiple Management Groups
            1. Distributing Agents
            2. Connected Management Groups
          3. Multihomed Deployments
        2. Gateway Servers
          1. High-level Steps
          2. Approving the Gateway Server
          3. Gateway Server Redundancy
        3. Redundant Configurations
          1. Common Clustering Concepts
            1. Creating a Cluster
            2. Testing Failover
          2. Installing SQL Server 2005 Clusters
          3. Operations Database Clustering
          4. Data Warehouse Clustering
          5. ACS Installation
            1. The ACS Database
            2. The ACS Collector
          6. Complex Database Clusters
          7. AEM Installation
          8. Reporting Installation
          9. Root Management Server Clustering
            1. Group and Resources
            2. OpsMgr Prerequisites
            3. OpsMgr Security
            4. RMS and MS Installations
            5. RMS Cluster Resources
            6. Sharing the RMS Key
            7. Creating the Virtual RMS
            8. Testing the Cluster
        4. Performance Considerations
          1. Memory Performance
          2. Disk Performance
          3. Processor and Network Performance
        5. Summary
      4. 11. Securing Operations Manager 2007
        1. Role-based Security
          1. Creating User Roles
            1. Adding Users to a User Role with the Get-UserRole cmdlet and SDK
            2. Creating a Report Operator Role
          2. Troubleshooting User Roles
          3. Resetting the Group Assigned to the Administrators Role
        2. Run As Profiles and Run As Accounts
          1. Run As Profiles
          2. Run As Accounts
        3. Required Accounts
          1. Action Account
            1. The Monitoring Host Process
            2. Multiple Monitoring Host Instances
            3. The Management Server Action Account
            4. Using a Low-Privileged Account on the Agent
            5. The Action Account on Windows 2000 and Windows XP Systems
            6. The Action Account on Windows Server 2003 and Windows Vista Systems
            7. Changing the Credentials for the Action Account
          2. The SDK and Config Service Account
            1. Changing the SDK and Config Service Account to Use a Domain Account
            2. Changing the SDK and Config Service Account to Use Local System
          3. Computer Discovery Account
          4. Agent Installation Account
          5. Notification Action Account
          6. Data Warehouse Write Action Account
          7. Data Reader Account
          8. The Health Service Account
          9. Gateway Action Account
        4. Database Security
          1. Operations Database Security
          2. Data Warehouse Database Security
          3. Adding Management Servers to Run As Profiles
        5. Mutual Authentication
          1. OpsMgr and Non-Trusted Domains
          2. OpsMgr and Workgroup Support
        6. Agent Proxying
        7. Obtaining a Certificate
          1. Using an Enterprise CA
            1. Creating a Certification Template
            2. Requesting a Certificate from an Enterprise CA
            3. Exporting the Certificate
          2. Using a Standalone CA
          3. Configuring Operations Manager 2007 to Use Certificates
            1. Using MOMCertImport
            2. Removing Certificates Imported with MOMCertImport
          4. Certificate Troubleshooting Tips
        8. Configuring the Operations Console to Use SSL to Connect to a Reporting Server
        9. Using the Health Service Lockdown Tool
          1. Executing Health Service Lockdown
          2. Unlocking the Action Account
        10. ACS Security
          1. ACS System Integrity
          2. Installing a Certificate on an ACS Forwarder
          3. Installing a Certificate on an ACS Collector
          4. Enabling Certificate Support on a Domain Controller
          5. Enabling Encryption Between the ACS Database and the Collector
        11. Firewall Considerations and Communications Security
          1. Ports
          2. Agents Across a Firewall
          3. Configuring Internet Proxy Settings for a Management Server
        12. Summary
    10. IV. Administering Operations Manager 2007
      1. 12. Backup and Recovery
        1. Roles of Key OpsMgr Files and Databases
        2. Establishing a Backup Schedule
        3. Database Grooming
          1. Grooming the Operational Database
          2. Grooming the Data Warehouse Database
            1. Grooming Settings
            2. Data Retention
            3. Datasets
            4. Data Warehouse Backup Considerations
          3. Grooming the ACS Database
        4. Backing Up and Restoring the SQL Server Databases
          1. Database Backups
            1. Backup Steps
            2. Truncating the Transaction Log
          2. Database Restores
          3. Moving the OpsMgr Databases to a Different Server
            1. Moving the Operational Database
            2. Moving the Data Warehouse Database
            3. Moving the Audit Collection Database
        5. Backing Up the RMS Encryption Keys
        6. Recovering from a RMS Loss
          1. Other Components to Update After Moving the RMS
          2. Restoring a Clustered RMS
        7. Backing Up Management Packs
          1. How the ExportMP PowerShell Script Works
          2. Another Approach for Exporting Management Packs
          3. Backing Up Management Packs from a Batch File
          4. Using the Operations Console
        8. Backing Up Reports
          1. Backing Up OpsMgr Reports
          2. Backing Up ACS Reports
        9. Backing Up SQL Reporting Services Encryption Keys
        10. Disaster Recovery Planning
          1. Recovering from a Total Loss
          2. Using Log Shipping
          3. Recovering from a Downed RMS
          4. Inventorying Your OpsMgr Configuration
        11. Summary
      2. 13. Administering Management Packs
        1. Management Packs Defined
          1. Model-Based Management
          2. Management Pack Structure and Functionality
          3. Objects
          4. Performing Diagnostics and Recovery
          5. Workflows
            1. Rules
            2. Discoveries
            3. Tasks
            4. Monitors
            5. Diagnostics
            6. Recoveries
          6. Data Types
        2. Management Pack Elements
          1. ClassType
          2. RelationshipType
          3. DataType
          4. SchemaType
          5. Module Types
            1. DataSourceModuleType
            2. ProbeActionModuleType
            3. ConditionDetectionModuleType
            4. WriteActionModuleType
          6. UnitMonitorType
          7. Overrides
          8. Template
          9. Presentation Types
            1. ViewType
            2. Image
            3. UIPage
            4. UIPageSet
          10. ConsoleTask
          11. View
          12. Folder
          13. Report
          14. ReportParameterControl
        3. Sealing a Management Pack
          1. Using MPSeal
          2. Checking Your Management Pack with MPVerify
        4. Finding Management Pack Information
          1. Management Pack Updates
            1. Obtaining Management Packs for Earlier Versions of Operations Manager
          2. Determining Management Pack Versions on Microsoft.com
          3. Checking the Version of an Installed Management Pack
        5. Converting MOM 2005 Management Packs
        6. Planning for Deployment
          1. Determine an Order to Implement Management Packs
          2. Initial Tuning: Tuning by Function
            1. Tuning Thoughts
            2. How Long to Tune?
          3. Troubleshooting Recap
          4. Exporting Management Packs
          5. Importing Management Packs
            1. Using the Operations Console
            2. Using PowerShell cmdlets
            3. Deploying Changes
            4. Verifying the Management Pack Installation
        7. Managing Management Packs
          1. System Center Internal Task Library
          2. The Operations Manager Automatic Agent Management Library
          3. Viewing Management Pack Content
          4. Listing All Management Packs Associated with a Server
          5. Exploring Overrides
          6. Resultant Set of Rules
          7. MP2XMLDumper
          8. Diagnostic Tracing
        8. Summary
      3. 14. Monitoring with Operations Manager
        1. Why Is Monitoring Important?
        2. Rules
          1. Alert-Generating Rules
          2. Collection Rules
            1. Creating a Performance Collection Rule
            2. Optimized Collections
            3. Probe-Based Rules
            4. Script Rules
          3. Timed Commands
        3. Monitors
          1. Windows Events Monitor
          2. Windows Performance Counters Monitor
            1. The Static Thresholds Monitor
              1. Average Threshold
              2. Consecutive Values over Threshold
              3. Delta Threshold
              4. Simple Threshold
              5. Double Threshold
            2. Self-Tuning Thresholds
            3. Baselines
            4. Issues with Self-Tuning Thresholds
          3. Windows Service Monitor
          4. Log File Monitor
          5. SNMP Monitor
          6. WMI Event and Performance Monitors
          7. Creating a Monitor
          8. Manually Resetting a Monitor
        4. Alerts
          1. Generating Alerts
            1. Configuring Notification
            2. Forwarding Alerts by Email
            3. Using the Notification Workflow Engine
          2. The Life Cycle of an Alert
            1. Creating a Recipient
            2. Creating a Subscription
        5. Adding Knowledge
        6. Locating Rules and Monitors in the Operations Console
          1. Search Options
          2. Finding Rules and Monitors
        7. Overrides
          1. Defining Overrides
          2. Creating an Override
          3. Using the Command Shell to Locate Overrides
          4. More about Overrides
        8. Creating Custom Resolution States
        9. Maintenance Tuning
          1. Tuning by Color
          2. State Monitors vs. Alerts
          3. Managing Alerts
          4. Typical Alerts for Tuning
            1. Exchange Server 2003 Management Pack
              1. Alert Tuning for Exchange 2003
              2. Rule/Monitor Tuning for Exchange
            2. Active Directory Management Pack
              1. Alert Tuning for Active Directory
              2. Script Tuning for Active Directory
            3. Microsoft Windows Server Operating System
            4. Microsoft SQL Server Management Pack
        10. Maintenance Mode in OpsMgr
        11. Resource Kit Utilities
          1. AD Integration Sample Script
          2. Effective Configuration Viewer
          3. Vista Gadget Bar
        12. Summary
    11. V. Service-Oriented Monitoring
      1. 15. Monitoring Audit Collection Services
        1. Using ACS
          1. Planning an Audit Policy
            1. Comparing the Different Windows Security Policies
            2. Using the Local Security Policy
            3. Using the Domain and Domain Controller Security Policies
            4. Windows Server 2003 Auditing Categories
          2. Planning ACS Component Deployment
            1. Clustering ACS Database SQL Servers
            2. Creating a Security Boundary
            3. Integrating ACS with OpsMgr Reporting
            4. How Many ACS Collectors Are Required and Their Placement
            5. SQL 2005 Standard versus Enterprise Edition
          3. Installing and Configuring the ACS Database and Collector
            1. Optionally Create ACS Auditors Security Group
            2. Granting ACS Database Permissions
          4. Installing the ACS Reports
          5. ACS Reporting Server Integration Scenarios
          6. Running the Enable Audit Collection Task
          7. Enabling ACS in Bulk with PowerShell
          8. Implementing Your Audit Policy
        2. Administering ACS
          1. Using the Operations Console to Access ACS Report Data
          2. Using SQL Report Manager with ACS
          3. Using AdtAdmin.exe
          4. Managing ACS Collector Performance
          5. Managing ACS Database Size
          6. Implementing Agent Failover Support
          7. Implementing Agent Support with Certificates
        3. ACS Audit Policy and Reporting Scenarios
          1. Account Management Scenario
            1. Situation
            2. Auditing Objective
            3. Audit Plan
            4. Audit Report: Domain and Built-in Administrators Changes
          2. Access Violation Scenario
            1. Situation
            2. Auditing Objective
            3. Audit Plan
            4. Enable Auditing on the Files, Folders, or Objects of Interest
            5. Audit Report: Usage Object Access
          3. Policy Changes Scenario
            1. Situation
            2. Auditing Objective
            3. Audit Plan
            4. Audit Report: All Audit Policy Changes (Custom Report)
          4. System Integrity Scenario
            1. Situation
            2. Auditing Objective
            3. Audit Plan
            4. Audit Report: Audit Log Cleared
        4. Summary
      2. 16. Client Monitoring
        1. New Client Monitoring Features
          1. Whatever Happened to Dr. Watson?
          2. Corporate Error Reporting
        2. Monitoring Client Machines
          1. Client Monitoring Challenges
            1. Using Systems Management Server and System Center Configuration Manager
            2. Using Network-level Monitoring
            3. Doing the Math
          2. End-User Problems Are Costly
          3. New Set of Features in OpsMgr for Monitored Clients
        3. Monitoring Agentless Systems
          1. AEM Architecture
          2. Crash and Hang Monitoring
            1. Deploying the AEM Policy
            2. AEM Console Views
            3. Customizing Error Buckets
            4. Incorporating Surveys
          3. Client Monitoring Reports
            1. Top Applications Reports
            2. Top Error Groups Reports
          4. CEIP and the Microsoft Privacy Statement
        4. Monitoring Agent-Managed Systems
          1. Client Monitoring Management Packs
            1. Collective Health Monitoring Management Packs
            2. Business Critical Monitoring Management Pack
          2. Preparing for Synthetic Transaction Monitoring
        5. Summary
      3. 17. Monitoring Network Devices
        1. SNMP Primer
          1. SNMP Architecture
          2. About MIBs and OIDs
        2. Network Device Discovery and Administration
          1. Discovering Network Devices
            1. Preparing Devices for Management
            2. Adding Network Devices with the Discovery Wizard
            3. Adding Network Devices with PowerShell
            4. Changing the Proxy Agent for a Network Device
            5. Contents of the SNMP Polling Conversation
          2. Importing and Using Hardware Management Packs
            1. System Center Essentials Network Device Monitoring Library
            2. HP Server Management Pack for Operations Manager 2007
        3. Custom SNMP Rules and Monitors
          1. Using SNMPUTIL.exe
          2. Creating Custom SNMP Rules
            1. Creating a SNMP Trap (Alert) Rule
            2. Creating a SNMP Trap (Event) Rule
            3. Creating an Event-based Collection Rule
            4. Creating a Performance-based Collection Rule
          3. Creating Custom SNMP Monitors
            1. Creating a SNMP Probe-based Detection Monitor
            2. Creating a SNMP Trap-based Detection Monitor
        4. Summary
      4. 18. Using Synthetic Transactions
        1. Predicting Behavior by Simulation
        2. Watcher Nodes
        3. Monitoring Web Applications
          1. Creating a Web Application Synthetic Transaction
          2. Configuring Advanced Monitoring for a Website
          3. Configuring Advanced Monitoring for a Secure Website
          4. Viewing the Website Performance Data
        4. Using OLE DB to Monitor Databases
          1. Creating an OLE DB Synthetic Transaction
          2. Using Queries in an OLE DB Synthetic Transaction
          3. Viewing the OLE DB Transaction Performance Data
        5. Monitoring LOB Applications Through Port Activity
          1. Creating a TCP Port Monitor
          2. Viewing the TCP Port Performance Data
        6. Managing Exchange
          1. Preparing to Monitor Exchange
          2. Monitoring Mail Flow
          3. Monitoring MAPI Logons
          4. Monitoring OWA/OMA and EAS
        7. Using Synthetic Transactions in Application Monitoring
        8. Summary
      5. 19. Managing a Distributed Environment
        1. What Is a Distributed Application?
          1. Background
          2. Enter the OpsMgr Distributed Application
        2. Predefined Distributed Applications
          1. Operations Manager Management Group
            1. Using the Health Explorer
            2. Alerts and Performance Views
            3. The Diagram View
            4. Comparing the DA Diagram View and the Health Explorer
          2. Active Directory Topology Root
            1. Using Monitors to View AD Health
            2. In-line Tasks
            3. Other Diagram Views
          3. Exchange Service
            1. Exchange Views
            2. The Exchange Service DA
            3. Using the Availability Monitor
            4. Configuring the Front-End Monitors
        3. Enterprise Health Monitoring
          1. Internet Explorer Service Template
            1. Creating the Web Application
            2. Creating the Windows Internet Explorer Service DA
          2. Windows Explorer Data Source Service Template
            1. Creating the OLE DB Data Source
            2. Creating the Windows Explorer Data Source Service DA
            3. Customizing the Data Source Service DA
        4. Creating a Distributed Application Health Model
          1. Line of Business Web Application Template
            1. Working with the Object Picker
            2. Customizing the LoB DA
          2. Messaging Template
          3. Terminal Services Farm Template
          4. Blank Template
        5. Summary
    12. VI. Beyond Operations Manager
      1. 20. Automatically Adapting Your Environment
        1. Operations Manager Functionality
          1. Diagnostics and Recoveries
            1. Creating Diagnostic Tasks
            2. Creating Recovery Tasks
          2. Notification
          3. Computer Groups
          4. Console Tasks
            1. Enhancing Diagnostics and Recoveries
            2. Identifying Conditions
        2. Operations Manager Integration
          1. Configuration Manager
            1. Using Collections
            2. Integrating with Agentless Exception Monitoring
            3. Extending Functionality with Scripting
          2. Capacity Planner
          3. Virtual Machine Manager and Virtual Server 2005 R2
          4. PowerShell/Command Shell
          5. Service Manager
          6. SharePoint
          7. Exchange 2007
          8. Active Directory
          9. VMWare MP
          10. Custom Management Packs
        3. Automatically Adapting with Operations Manager
          1. Maintaining Systems
            1. Disk Defragmentation
            2. Patch Management
            3. Disk Backups
            4. Antivirus
            5. Additional Maintenance Functions
          2. Distributed Application Provisioning
            1. The Operations Manager Management Group
            2. Custom Distributed Applications
            3. Workflow and Application Provisioning
          3. User and Computer Provisioning
          4. Security Adaptation
          5. Server Provisioning
            1. Scaling Out
            2. Scaling Up
            3. Provisioning Techniques
            4. Virtualization: Windows Server 2008 and Beyond
        4. Summary
      2. 21. Reading for the Service Provider: Remote Operations Manager
        1. The Challenge and Opportunity
          1. Smaller-Sized Organizations
          2. Tools for Measuring Service
          3. SMB Service Providers
        2. Architecture
          1. Essentials Everywhere
          2. The Hidden Gateway
          3. A Certificate to Bind Us
          4. Minimum Requirements
          5. Remote Web Workplace
          6. Enterprise Implementation: The Master Hoster
            1. Redundant Configurations
            2. Audit Collection Services
            3. Customers-per-Gateway Capacity
        3. Preparing Operations Manager for ROM
          1. Active Directory and DNS
          2. Certificate Authority
            1. Standalone versus Enterprise CA
            2. Importing the Certificate on ROM Servers
          3. Firewall and DMZ
            1. Using Microsoft Internet Security and Acceleration Server
            2. Firewall Publishing Rules
          4. Installing the Service Provider Management Pack
        4. Installing Essentials at the Customer
          1. Essentials and ROM Are OpsMgr Management Groups
          2. Essentials Configuration Options
            1. Essentials as ROM Grooming Tool
            2. Essentials Minimum Installations
        5. Enabling Service Provider Mode in Essentials
          1. Name Resolution and Outbound Firewall Rule
          2. Obtaining Certificates for Essentials Server
          3. Configuring Service Provider Mode
          4. Installing Remote Web Workplace
        6. Provisioning Customer Networks
          1. Creating and Approving the Customer Site
            1. Customer Site Creation
            2. Customer Site Approval
          2. Discovering Customer Computers and Network Devices
          3. Configuring Custom and Value-Add Features
            1. User Roles for Customers and Partners
            2. Notifications for SMEs and Customer and Partner Contacts
            3. Failover for Customer Gateways
        7. Summary
      3. 22. Interoperability
        1. Talking to the Rest of the World
          1. Operations Manager–Connected Management Groups
            1. Advantages of Connected Management Groups Versus a Tiered Configuration
            2. Security Implications
            3. Establishing a Connection
            4. Prerequisite Tasks
            5. Establishing a Connection
            6. Viewing Connected Data
          2. Product Connectors
            1. Connecting to HP-OVO
            2. Connecting to Tivoli TEC
            3. Overview of Third-Party Connectors
          3. Monitoring Using Third-Party Management Packs
            1. HP Server Management Packs for OpsMgr 2007
            2. Dell Server Management Pack
            3. IBM Director Management Pack
            4. Unisys ES7000 Management Pack
            5. Citrix Presentation Server Management Pack
          4. Using Notifications to Communicate with Other Applications
          5. Managing Non-Windows Systems
            1. eXc Software
            2. Jalasoft Xian IO
            3. Quest Management Xtensions
            4. nworks VMware Management
            5. TCP Port Monitoring with OpsMgr
            6. Capturing Syslog Messages
        2. Integrating OpsMgr 2007 with Other System Center Applications
        3. Summary
      4. 23. Developing Management Packs and Reports
        1. Developing Management Packs
          1. Using the Operations Console
            1. Creating and Deleting Management Packs
            2. Creating Monitors
            3. Creating Console Tasks
            4. Creating Views
            5. Creating Rules
            6. Other Management Pack Objects
          2. Options for Creating Management Packs
          3. Using XML
            1. XML Management Pack Structure
            2. Digging Deeper into XML
            3. Digging Even Deeper
            4. XML and Management Pack Creation
          4. Using the Operations Manager Authoring Console
            1. Functionality
            2. Creating a Class
            3. Creating a Unit Monitor
          5. Using Silect MP Studio
        2. Developing Reports
          1. Operations Console Favorite Reports
          2. Publishing Reports
          3. Creating Linked Reports
          4. Creating Reports in Visual Studio
            1. Creating a Report Model
            2. Creating a Data Source
            3. Creating a Data Source View
            4. Creating the Report Model
            5. Deploying the Report Model
            6. Creating the Report
          5. Scheduling Reports
            1. Creating the Report Output
            2. Delivering a Report Using Email
        3. Creating a Sample Management Pack
          1. Creating the Management Pack and Rules
          2. Installing and Configuring the Management Pack
        4. Bringing It All Together
        5. Summary
    13. VII. Appendixes
      1. A. OpsMgr by Example: Configuring and Tuning Management Packs
        1. The Active Directory Management Pack
          1. Installing the Active Directory Management Pack
          2. AD Management Pack Tuning and Alerts to Look For
          3. AD Tuning: Other Issues
        2. The Exchange 2003 Management Pack
          1. Installing the Exchange 2003 Management Pack
          2. Exchange Management Pack Issues
          3. Exchange Management Pack Tuning and Alerts to Look For
          4. Synthetic OWA Testing
          5. Configuring Baselines
        3. The SQL Server Management Pack
          1. Installing the SQL Server Management Pack
          2. Optional Configuration
          3. SQL Server Management Pack Tuning and Alerts to Look For
        4. The IIS Management Pack
          1. Installing the IIS Management Pack
          2. Rolling Up Health
          3. IIS Management Pack Tuning and Alerts to Look for
        5. The Web Application Management Pack Template
          1. Starting Simple
          2. Getting More Complex
          3. Lessons Learned Using the Web Application Management Pack Template
        6. Lessons Learned with the Dell Hardware Management Pack
          1. Prerequisites
          2. Using the Dell Management Pack
          3. Dell Management Pack Tuning and Alerts to Look For
      2. B. Performance Counters
        1. Counters Maintained by the Monitored Computer
        2. Counters Maintained by the Management Server
        3. Counters Maintained by the OpsMgr Connector
        4. Counters Maintained by the OpsMgr Web Console
        5. Counters Maintained by the ACS Collector
      3. C. Registry Settings
        1. About the Registry
        2. Operations Manager–Related Registry Keys
          1. Agent Settings
          2. Management Server Settings
          3. SDK Service Settings
          4. Config Service Settings
          5. Operations Database Server Settings
          6. Data Warehouse Server Settings
          7. Report Server Settings
          8. PowerShell Settings
          9. Audit Collection Services (ACS) Settings
          10. Operations Manager Event Log Settings
          11. Operations Manager Health Service
          12. MOM Connector
          13. Current Logged-on User
          14. Certificate Information
      4. D. Active Directory and Exchange 2003 Management Pack Parameters
        1. Contents of This Appendix
        2. Parameters for Active Directory
        3. Parameters for Exchange
      5. E. Reference URLs
        1. General Resources
        2. Microsoft’s OpsMgr Resources
        3. Blogs
        4. Command Shell
        5. PowerShell Information
        6. The System Center Family
        7. Connectors
        8. Public Newsgroups
          1. Operations Manager
          2. Capacity Planner
      6. F. On the CD
        1. Available Elsewhere
        2. Only with This Book