System Center 2012 Service Manager Unleashed

Acknowledgments

Writing a book is an all-encompassing and time-consuming project, and this book certainly meets that description. The authors and contributors would like to offer their sincere appreciation to all those who helped with System Center 2012 Service Manager Unleashed. This includes ClearPointe Technology for dedicating lab resources, John Joyner for his assistance with the lab, Ranganathan Srikanth, Anshuman Nangia, and Anders Ravnholt of Microsoft, Raymond Chou, Nate Lasnoski, and Pete Zerger.

We would also like to thank our spouses and significant others for their patience and understanding during the many hours spent on this book.

Thanks also go to the staff at Pearson, in particular to Neil Rowe, who worked with us since Microsoft ...