Summary
The purpose of this chapter was to introduce the challenges of systems management and discuss what System Center 2012 Configuration Manager brings to the table to meet those challenges. Systems management is a process that touches many areas within ITIL and MOF, such as change and configuration management, asset management, security management, and indirectly, release management. The functionality delivered in ConfigMgr can help you meet these challenges more easily and efficiently.
The chapter discussed ITIL v3, which is an internationally accepted framework of best practices for IT service management. ITIL describes what should be accomplished in IT operations, although not actually how to accomplish it, and how the processes are related ...
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