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Sustainable Service by Adi Wolfson

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CHAPTER 6

Trends in Service Science

Sustainable strategies and practices are equally applicable to both service operations and manufacturing operations. In parallel with the increasing importance of the service sector, the process comprising the production and delivery of services has undergone tremendous change that has been driven by human needs, the ever-growing wealth of human knowledge, and the technological opportunities generated by that knowledge. The ultimate result entails specifically tailored solutions that increase end-user satisfaction, on the one hand, while improving the performance, efficiency, and productivity of the service, on the other. In addition, the production of services usually requires relatively less natural capital ...

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