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Sustainable Service by Adi Wolfson

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CHAPTER 1

The “Evolution” of Service and Sustainability

The Beginning

The creation of the world, whether by the “big bang” or by force majeure, defined the dimensions of space and time and produced the physical resources that together constitute our planet. This was followed by a series of extended and complex evolutionary processes characterized by changes in energy and material that shaped the natural environment into the form we recognize today and which define the animate and inanimate worlds. With the emergence of the human race, revolutionary processes driven by changes in technology and in how human beings comprehend themselves and their surroundings led to social, economic, and environmental changes with far-reaching consequences.

To ...

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